At a Glance
- Tasks: Provide top-notch technical support and manage escalated issues in a dynamic environment.
- Company: Join an innovative tech company that values technology and customer service.
- Benefits: Enjoy a competitive salary, ongoing training, and a supportive work culture.
- Other info: Great career progression opportunities and a collaborative team atmosphere.
- Why this job: Make a real impact by helping customers maximise their tech experience.
- Qualifications: 3+ years in IT support with strong troubleshooting and communication skills.
The predicted salary is between 30000 - 35000 € per year.
Interaction Recruitment are proud to be working with a well-established and innovative technology-led organisation to recruit an experienced Technical Support Engineer for their expanding team in Peterborough. This is an excellent opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued.
The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level of technical support to both internal teams and external clients.
The Role
This position goes beyond traditional IT support. You will be responsible for managing escalated technical issues, supporting system performance, and helping customers maximise their use of specialist applications and services. Working closely with internal departments and external stakeholders, you will combine strong troubleshooting skills with excellent communication and customer management abilities.
Key Responsibilities
- Technical Support & Systems Management
- Deliver 2nd line support for software applications and business systems
- Take ownership of escalated incidents through to resolution
- Investigate recurring technical issues and implement preventative solutions
- Assist with software updates, testing, and feature deployments
- Maintain internal support documentation and knowledge resources
- Monitor system performance and proactively identify risks
- Customer & Technical Account Support
- Act as a technical contact for key customer accounts
- Deliver onboarding and user training sessions
- Provide guidance on best practice system usage
- Monitor customer engagement and support retention initiatives
- Assist in maintaining excellent service delivery standards
- Work collaboratively to improve the customer experience
- Database & Data Support (Desirable)
- Support SQL database maintenance and integrity
- Write and optimise SQL queries for reporting and troubleshooting
- Assist with data audits, backups, and validation checks
- Investigate data discrepancies and support corrective actions
- Support data migration and configuration changes
Skills & Experience Required
- Minimum 3 years experience within IT, systems, or application support
- Strong knowledge of Windows Server environments and networking fundamentals
- Experience troubleshooting application and system-related issues
- Confident communication skills with the ability to manage customer relationships professionally
- Experience using ticketing/service management systems
- Strong analytical and problem-solving capabilities
- Ability to manage workload independently and prioritise effectively
Desirable Experience
- Office 365
- SharePoint
- Network administration
- SQL/database support
What’s on Offer?
- Competitive salary of £30,000 - £35,000 DOE
- Permanent full-time position
- Monday to Friday working hours (09:00 - 15:00)
- Ongoing training and development opportunities
- Career progression within a growing organisation
- Company laptop and mobile phone
- Company pension scheme
- Free on-site parking
- 20 days holiday plus bank holidays
Applicants must be able to reliably commute to Peterborough or plan to relocate prior to starting. A full UK driving licence is preferred.
If you feel you have the necessary skillset and experience to step into this IT Support position then please apply, email, or call for a confidential chat.
IT Support Engineer in Cambridge employer: Interaction Recruitment
Join a forward-thinking technology-led organisation in Peterborough, where innovation meets exceptional customer service. As an IT Support Engineer, you'll benefit from a competitive salary, ongoing training, and clear career progression opportunities within a supportive work culture that values both technical expertise and personal growth. Enjoy a balanced work-life with Monday to Friday hours, free on-site parking, and a comprehensive benefits package, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common technical questions related to IT support and practice your answers. Also, think about how you can showcase your troubleshooting skills and customer service experience during the chat.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and career goals. Check out our website for roles that excite you and tailor your approach to each one. We want to see your passion!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’re the perfect fit for their team.
We think you need these skills to ace IT Support Engineer in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience and any relevant projects you've worked on. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for this role. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions to challenges.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server environments and networking fundamentals. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples that showcase your communication skills and how you've managed customer relationships. Think about times when you turned a frustrated customer into a satisfied one!
✨Demonstrate Problem-Solving Prowess
Be prepared to tackle some hypothetical technical issues during the interview. Practice explaining your thought process clearly and logically, as this will show your analytical capabilities and how you approach problem-solving.
✨Familiarise Yourself with the Company
Research the company’s products and services, especially those related to IT support. Understanding their business model and how you can contribute will help you stand out as a candidate who is genuinely interested in the role.
