At a Glance
- Tasks: Provide first-line IT support to clients and troubleshoot tech issues.
- Company: Dynamic IT company expanding its support team in Peterborough.
- Benefits: Competitive pay, overtime opportunities, full training, and weekly pay.
- Other info: Flexible shifts and a supportive team environment await you!
- Why this job: Kickstart your IT career with hands-on experience and growth potential.
- Qualifications: Strong communication skills; customer service experience is a plus.
The predicted salary is between 27000 - 28000 € per year.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support.
Location: Peterborough
Hours: 37.5 hours per week, between 7am - 7pm, with flexible shift rotation and occasional weekends
Pay Rate: £13.45 per hour
Contract: Temporary to Permanent
What’s on offer:
- Competitive hourly pay
- Overtime opportunities paid at time and a half
- Full training and ongoing support
- Weekly pay
- Career progression within a growing IT team
- Temp of the Month reward vouchers
Key Responsibilities:
- Delivering first-line IT support to external customers via phone and email
- Logging, tracking, and updating support tickets accurately
- Troubleshooting hardware, software, and network-related issues
- Escalating more complex technical issues where required
- Guiding customers through step-by-step solutions professionally and efficiently
- Maintaining accurate documentation and knowledge base records
- Supporting continuous improvement within the service desk team
- Providing excellent customer service and building strong client relationships
The Ideal Candidate:
- Strong communication and customer service skills
- Organised, reliable, and methodical in approach
- Previous call centre or customer support experience is beneficial
- IT support experience is advantageous but not essential
- Comfortable working in a fast-paced team environment
If you are interested in this opportunity, apply today or contact Interaction Recruitment for further information.
IT Helpdesk Advisor in Cambridge employer: Interaction Recruitment
Join a dynamic and supportive team at our modern service office in Peterborough, where we prioritise employee growth and development. As an IT Helpdesk Advisor, you'll benefit from competitive pay, flexible working hours, and comprehensive training, all within a culture that values customer service excellence and teamwork. With opportunities for career progression and rewards for outstanding performance, this is an ideal environment for both seasoned professionals and those starting their journey in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Advisor in Cambridge
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the IT industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. We want you to feel confident when discussing your customer service skills and tech knowledge.
✨Tip Number 3
Show off your passion for technology! During interviews, share any personal projects or experiences that highlight your interest in IT. This can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Helpdesk Advisor in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your communication skills and any customer service experience. We want to see how you can bring your unique flair to the IT Helpdesk role!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about technology and customer service. A personal touch goes a long way in making your application stand out.
Show Off Your Problem-Solving Skills:In your application, mention any experiences where you've successfully resolved issues or helped customers. We love seeing how you tackle challenges head-on!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s quick and easy, and we’ll get your application in front of the right people!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around common hardware and software issues. Even if you’re new to IT support, being familiar with basic troubleshooting steps can really impress the interviewers.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with guiding someone through a solution.
✨Demonstrate Your Customer Service Passion
Think of examples from your past experiences where you provided excellent customer service. Be ready to share these stories during the interview to show how you can build strong client relationships.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
