At a Glance
- Tasks: Manage customer orders and coordinate transport solutions in a fast-paced environment.
- Company: Join a growing team in the dynamic transport and logistics sector.
- Benefits: Competitive salary, career development opportunities, and a supportive team culture.
- Other info: Exciting career growth potential in a varied working environment.
- Why this job: Make an impact in logistics while enhancing your skills and building client relationships.
- Qualifications: Experience in transport or logistics with strong organisational and communication skills.
The predicted salary is between 26100 - 31900 £ per year.
We are seeking a proactive and detail-oriented Transport Operator to join our Transport Solutions team based in Burton-on-Trent, DE14. This is a fast-paced operational role focused on delivering effective transport solutions through the BDP network while ensuring exceptional customer service and operational efficiency.
The successful candidate will play a key role in managing customer orders, coordinating transport solutions, maintaining strong communication with clients and suppliers, and supporting business growth opportunities.
Key Responsibilities
- Order Receipt & Creation
- Receive customer orders via telephone, email, transport portals, and other communication methods
- Accurately input and manage orders using the Tra+ operating system
- Ensure all orders align with FTC-specific requirements
- Operational Solution Management
- Match customer requirements with appropriate transport solutions using approved supplier selection processes
- Coordinate collections and deliveries across the transport network
- Communicate schedules, delays, and operational updates professionally and efficiently
- Ensure all operational requirements are met, including:
- Opening times
- Site safety procedures
- Driver PPE requirements
- ADR requirements
- Customs documentation
- Security procedures
- Transit time expectations
- Escalate any non-conformance issues to the Operations Manager TS and Branch Manager TS
- Administration & Reporting
- Produce bespoke KPI reports for key clients
- Monitor profitability alongside the Operations Manager TS
- Provide weekly customer service reports to management teams
- Ensure Tra+ system inputs accurately reflect customer and supplier agreements, including additional charges
- Commercial Responsibilities
- Attend client meetings when required by management
- Proactively seek opportunities for additional business growth and customer development
About You
- Previous experience within transport, logistics, or freight forwarding operations
- This opportunity would suit candidates currently working as a Transport Planner, Transport Coordinator, Logistics Coordinator, Freight Operator, Freight Forwarding Operator, Traffic Operator, Logistics Operator, Road Freight Coordinator, Transport Administrator, Operations Coordinator (Logistics) or similar
- Strong organisational and communication skills
- Ability to work effectively in a fast-paced environment
- High attention to detail and problem-solving ability
- Confident using transport management systems and Microsoft Office
- Customer-focused with a professional and proactive approach
- Commercial awareness and ability to build strong client relationships
What We Offer
- Competitive salary of £28,000 – £30,000 depending on experience
- Opportunity to join a growing and supportive team
- Career development opportunities within the transport and logistics sector
- Dynamic and varied working environment
If you are looking to develop your career within transport and logistics operations and thrive in a customer-focused environment, we would love to hear from you.
Freight Operator in Burton upon Trent employer: Interaction Recruitment
Interaction Recruitment is an excellent employer, offering a supportive work culture that values teamwork and employee well-being. With competitive pay and flexible shifts, this role in Gateshead provides opportunities for personal growth and skill development, making it an ideal choice for those seeking meaningful employment in a dynamic environment.
