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- Tasks: Lead a dynamic hire desk team and manage daily operations for exceptional customer service.
- Company: Join a growing business in the materials handling and hire sector.
- Benefits: Enjoy a competitive salary, 24 days holiday, and career development opportunities.
- Other info: Flexible working hours and a supportive culture with social events and wellbeing initiatives.
- Why this job: Make a real impact while building strong customer relationships in a fast-paced environment.
- Qualifications: Experience in plant hire or materials handling and proven team management skills.
Hire Desk Manager – Kettering, Northamptonshire
Salary: £36,000 + Benefits
Monday–Friday | Career Progression | Growing Business
Interaction Recruitment is recruiting for an experienced Hire Desk Manager to join a well-established and growing business within the materials handling and hire sector. This is a fantastic opportunity for someone with experience in forklifts, plant hire, or materials handling equipment who enjoys leading a team, building customer relationships, and running a fast-paced hire operation. If you’re looking for a role where you can truly make an impact and grow your career, we’d love to hear from you.
The Role
As Hire Desk Manager, you’ll take ownership of the day-to-day running of the hire department, ensuring a smooth and efficient service for customers across the UK. You’ll work closely with the Hire Desk, Service, and Sales teams while leading and supporting your own team to deliver exceptional customer service.
Key Responsibilities
- Managing daily hire operations from enquiry through to invoicing
- Leading and supporting the Hire Desk team
- Coordinating transport, scheduling, quotations, and customer communication
- Building strong customer and supplier relationships
- Identifying cross-hire opportunities and improving operational efficiency
- Resolving customer queries quickly and professionally
- Ensuring CRM/ERP systems are kept accurate and up to date
- Supporting and developing team members to achieve KPIs and business goals
What We’re Looking For
- Previous experience within forklift, plant hire, or materials handling
- Proven team management or supervisory experience
- Strong organisational and customer service skills
- Confident communicator with a proactive attitude
- Experience using Microsoft 365 and CRM/ERP systems
- Ability to thrive in a busy operational environment
What’s On Offer?
- £36,000 salary
- 24 days holiday + bank holidays
- Company pension
- Career development opportunities
- Supportive and growing business
- Company social events
- Wellbeing initiatives & group fitness sessions
- Long-term progression opportunities
Location: Kettering area, Northamptonshire
Hours: Monday to Friday, 40 hours per week (flexibility between 07:00–18:00)
Interested? Apply now or contact Interaction Recruitment for a confidential conversation.
Hire Desk Manager in Burton Latimer employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Manager in Burton Latimer
✨Tip Number 1
Network like a pro! Reach out to your connections in the materials handling and hire sector. You never know who might have a lead on that perfect Hire Desk Manager role.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of forklifts and plant hire, and be ready to discuss how you can lead a team and improve customer service. We want to see your passion shine through!
✨Tip Number 3
Showcase your achievements! When chatting with potential employers, highlight specific examples of how you've improved operations or built strong customer relationships in previous roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hire Desk Manager in Burton Latimer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in forklift, plant hire, or materials handling. We want to see how your skills match the role of Hire Desk Manager, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can make an impact. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Team Leadership Skills: Since this role involves leading a team, make sure to highlight your previous management experience. Share examples of how you've supported and developed team members to achieve their goals – we’re all about growth here at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of forklifts, plant hire, and materials handling equipment. Being able to speak confidently about these topics will show that you're not just a manager but someone who understands the industry inside out.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your ability to manage and support your team effectively.
✨Customer Service is Key
Be ready to discuss how you've built strong customer relationships in previous roles. Share stories that highlight your proactive approach to resolving customer queries and improving service efficiency. This will resonate well with their focus on exceptional customer service.
✨Familiarise Yourself with CRM/ERP Systems
Since the role involves keeping systems accurate and up to date, it’s a good idea to mention any experience you have with Microsoft 365 or similar systems. If you can, bring examples of how you've used these tools to enhance operational efficiency.