At a Glance
- Tasks: Engage with customers, helping them with policies and providing top-notch service.
- Company: Join RAC, the UK's leading motor breakdown service with a vibrant team.
- Benefits: Earn £15.28 per hour, enjoy weekdays off, and work in a great location.
- Other info: Perfect for those seeking a dynamic office environment with growth potential.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Outgoing personality, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 32000 £ per year.
Customer Service Advisor £15.28 per hour Monday to Friday 8am-7pm, Saturday 9am-5pm - No Sundays Office-based in Bradley Stoke (BS32).
We are currently recruiting for a number of Customer Service Advisors to work for the RAC. RAC is the UK’s leading name in the motor breakdown industry and are currently looking to add a number of advisors to their team. With an iconic office perfectly located next to the motorway and with strong public transport links to the City Centre, this role is ideal for both private vehicle owners and public transport users.
Role
- This role involves speaking to both new and existing RAC members regarding their current policies and helping them to either sign up for the first time, or to renew their current policies.
- Through excellent customer service, you will provide a comprehensive overview of RAC products and policies, allowing the customer to choose the right one for their needs:
- Handling both inbound and outbound calls
- Dealing with existing RAC customers
- Providing a high level of customer service
- Answering various questions and queries
Requirements
- To be successful in this role, you will need to be an outgoing individual who has a passion for providing high levels of customer service and the ability to build rapport with new customers.
- You will have exceptional communication skills and the ability to retain product information provided through extensive training.
- Exceptional communication skills
- Dispute resolution skills
- Confident speaking over the phone
- Strong customer service skills
Sales and Service Advisor in Bristol employer: Interaction Recruitment
RAC is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With competitive pay and a supportive environment, employees benefit from extensive training and opportunities for growth within the leading motor breakdown service in the UK. Located in Bradley Stoke, the office boasts excellent transport links, making it accessible for all, while fostering a team-oriented atmosphere that values outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Service Advisor in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RAC and their services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you handle tricky questions during the interview.
✨Tip Number 3
Show off your personality! As a Sales and Service Advisor, being outgoing is key. Don’t be afraid to let your enthusiasm shine through during the interview – it can make a big difference!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for your interview and land that job. Plus, it’s the best way to stay updated on your application status.
We think you need these skills to ace Sales and Service Advisor in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you’ve handled calls and queries in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’d be a great fit for the RAC team. Keep it friendly and professional – we love a personal touch!
Show Off Your Skills:In your application, mention any specific skills that relate to the role, like dispute resolution or product knowledge. We’re looking for outgoing individuals who can build rapport, so let us know how you do that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Stuff
Before the interview, make sure you’re familiar with RAC’s products and services. Brush up on their policies and any recent news about the company. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about scenarios where you've successfully resolved disputes or provided excellent service. Practising your responses will help you articulate your experiences clearly during the interview.
✨Show Off Your Communication Skills
Since this role involves a lot of phone interaction, demonstrate your communication skills during the interview. Speak clearly, listen actively, and engage with the interviewer. This will give them a taste of how you’ll handle calls with customers.
✨Be Personable and Outgoing
The ideal candidate is outgoing and can build rapport easily. During the interview, let your personality shine through! Smile, be friendly, and show enthusiasm for helping customers. This will help the interviewer envision you as a great fit for their team.
