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- Tasks: Ensure call centre staffing meets demand and create effective shift rosters.
- Company: Dynamic recruitment agency based in Birmingham with a focus on teamwork.
- Benefits: Competitive hourly rate, bonuses, and convenient commuter access.
- Why this job: Join a fast-paced environment and make a difference in call centre operations.
- Qualifications: Experience in resource planning and strong organisational and communication skills.
- Other info: Full-time temporary role with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A recruitment agency is looking for a Resource Planner in Birmingham. This full-time role involves ensuring sufficient staffing for call demands and creating rosters for shifts.
Ideal candidates will have:
- Experience in resource planning
- Strong organisational skills
- Effective communication abilities
The position is based on-site in Bescot with convenient commuter access and offers a competitive hourly rate plus bonuses.
Resource Planner – Call Centre Rostering (Temporary) in Birmingham employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planner – Call Centre Rostering (Temporary) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Resource Planner role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your resource planning knowledge and be ready to discuss how you've tackled staffing challenges in the past. We want to see your organisational skills in action, so have some examples ready to share.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, shoot a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Resource Planner position. Plus, it gives us a chance to see your application directly and get you in front of the right people faster.
We think you need these skills to ace Resource Planner – Call Centre Rostering (Temporary) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in resource planning and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Resource Planner role. Share specific examples of your past experiences that demonstrate your effective communication abilities.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Stuff
Make sure you brush up on resource planning principles and call centre operations. Familiarise yourself with common rostering software and be ready to discuss your previous experience in managing staffing levels effectively.
✨Show Off Your Organisational Skills
Prepare examples that showcase your strong organisational abilities. Think about times when you successfully managed multiple schedules or adapted to sudden changes in staffing needs. This will demonstrate your capability to handle the demands of the role.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to explain how you would communicate with team members and management regarding staffing issues and roster changes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for rostering, or how they handle peak call times. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
