At a Glance
- Tasks: Oversee operations, revenue growth, and customer satisfaction while supervising Centre Operations Assistants.
- Company: The client is based in Birmingham and focuses on exceptional customer experiences.
- Benefits: Full-time permanent position with a salary dependent on experience.
- Other info: Office-based role with working hours from 8:30am to 5:30pm, Monday to Friday.
- Why this job: Join a pivotal role in enhancing commercial performance and achieving KPIs.
- Qualifications: Proven experience in customer service management and facility operations required.
The predicted salary is between 30000 - 40000 £ per year.
My client based in Birmingham are currently recruiting for a Centre Executive to join their team on a full time permanent basis.
Location: Birmingham
Hours: 40 hours between 8:30am 17:30pm Monday to Friday
Salary: £DOE
THIS IS AN OFFICE BASED ROLE.
As the Centre Executive you will be accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day‑to‑day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre’s commercial performance and achievement of KPI’s with a strong focus on revenue generation beyond fixed office space.
Essential Skills
- Strong commercial and sales acumen with a proven record in revenue generation within a customer‑facing environment.
- Excellent communication.
- Problem solving.
- Supervisory abilities.
Must have
- Demonstrated experience in customer service management facility operations, or a similar supervisory role.
Qualities
- Resilient.
- Adaptable.
- Proactive.
- Positive "can‑do" approach.
- Ability to remain calm under pressure.
- Make sound decisions, and act as a role model for the team.
- Strong organisational skills, attention to detail and a commitment to upholding high standards.
Knowledge & Experience:
- Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software.
If you have the skills and experience listed above, apply to (url removed) or call (phone number removed).
Centre Executive in Birmingham employer: Interaction Recruitment
Located in Birmingham, this company prioritises exceptional customer service and operational excellence. Employees benefit from a full-time permanent role and a supportive team environment focused on revenue generation. The Centre Executive will play a key role in driving the centre's commercial success.
