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- Tasks: Join our team to deliver outstanding customer service and manage sales orders.
- Company: Be part of a dynamic company focused on customer satisfaction and teamwork.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: This role offers hands-on experience and the chance to build strong customer relationships.
- Qualifications: Experience in customer service is preferred; a positive attitude is essential.
- Other info: You'll also handle deliveries and stock management, keeping things exciting!
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an experienced Customer Service Advisor / Yard Person to join us to be a key team player responsible for all of our customers needs and to deliver outstanding customer experience., * Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams
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Take and process sales orders from customers
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Raises manual notes for permitted scenarios and updates Manual Log
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Raises credit notes adhering to the credit note request procedure
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Takes payments from customers and reconciles banking for gas (and equipment, if applicable)
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Calculates commission payments to agents and makes adjustments to cylinder holdings
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Completes manual template to create Proforma Invoices as required
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Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
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Develops and maintains knowledge of products, services and systems as required
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Identifies sales opportunities for referral to the sales team
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Develop strong long term relationships with customers and agents to fully understand their needs
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Provides proactive service to select customers based on outbound contact
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Manages work within KPI / target framework to optimise customer experience and productivity
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Serve and engage with customers at the counter
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Process cash and card payments over the counter securely and responsibly
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Be instrumental in accurate and timely stock counts
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Listen to and resolve customers’ complaints regarding products or services
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Delivering goods to customers using dedicated delivery van
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Movement of cylinders in the yard as & when required
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Picking & packing of products in the warehouse as & when required
Luke Cooper
Yard Operative employer: Interaction Recruitment Plc
Contact Detail:
Interaction Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Yard Operative
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills. Since this role involves handling customer requests and complaints, being able to showcase your ability to resolve issues quickly and efficiently will set you apart.
✨Tip Number 3
Highlight any experience you have with sales order processing or cash handling. This will show us that you are capable of managing transactions accurately and can contribute to our team's efficiency.
✨Tip Number 4
Demonstrate your ability to work within a KPI framework. Be prepared to discuss how you've met targets in previous roles, as this is crucial for optimizing customer experience and productivity in this position.
We think you need these skills to ace Yard Operative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Yard Operative position. Understand the key responsibilities, such as handling customer requests, processing sales orders, and managing stock counts.
Highlight Relevant Experience: In your application, emphasize any previous experience in customer service or yard operations. Provide specific examples of how you've successfully managed customer needs and resolved complaints.
Showcase Your Skills: Demonstrate your skills in communication, problem-solving, and teamwork. Mention any relevant software or systems you are familiar with that could help in managing customer interactions and order processing.
Tailor Your Application: Customize your CV and cover letter to reflect the requirements of the Yard Operative role. Use keywords from the job description to ensure your application stands out to the hiring team.
How to prepare for a job interview at Interaction Recruitment Plc
✨Show Your Customer Service Skills
Since the role emphasizes outstanding customer experience, be prepared to share specific examples of how you've successfully handled customer requests or resolved complaints in the past.
✨Understand the Products and Services
Demonstrating knowledge about the company's products and services can set you apart. Research their offerings and think about how you can leverage this knowledge to enhance customer interactions.
✨Highlight Your Teamwork Abilities
This position requires collaboration with various teams. Be ready to discuss your experience working in a team environment and how you contribute to achieving common goals.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to escalate an issue or manage multiple tasks under pressure, and explain how you handled them.
