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- Tasks: Lead and upskill a service team in the forklift industry, ensuring efficient breakdowns and servicing.
- Company: Interaction Recruitment specializes in various industries, providing both temporary and permanent support.
- Benefits: Enjoy a company vehicle, remote work options, bonus schemes, and 28 days of holiday.
- Why this job: Join a dynamic team with growth potential into a Head of Service role and improve business efficiency.
- Qualifications: Experience in leading service teams in Forklift, Plant, or Automotive industries is essential.
- Other info: Full UK Drivers License required; hands-on management style preferred.
The predicted salary is between 36000 - 60000 £ per year.
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To lead and upskill an efficient service team within the forklift industry, leading both the workshop and field service teams effectively to ensure all breakdowns and servicing is carried out efficiently to generate as much revenue and profit for the company.
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Oversee the daily scheduling for the field service team, providing occasional emergency cover when necessary to ensure services are carried out within timescale.
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Be the point of contact for customer technical support, diagnosing, documenting and resolving issues where required, taking ownership of customer relationships.
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Liaising and working with the service team to actively discuss and implement ways to improve efficiency within the business.
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Oversee and take responsibility for the service teams performance, taking accountability for an array of performance metrics, including first fix rate, resolution time, customer satisfaction and profitability, whilst carrying out performance reviews and leading the recruitment process when hiring for the team.
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Manage relationships within the business, assisting the Customer Service, Sales, Warehouse and HR teams where required to aid company performance.
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Previous experience leading a service team within the Forklift, Plant and/or Automotive industries (essential)
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Previous experience being hands on within these industries, carrying out mechanical/electrical fault finding, service and repair (essential)
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Hands on management/leadership style and happy to assist the service team out in the field where required (essential)
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Proven ability to increase performance and efficiency of a service team (advantageous)
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Relevant qualifications NVQ or City and Guilds in mechanical/electrical engineering (advantageous)
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Full UK Drivers License
The package:
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Company vehicle, fuel card, laptop and mobile phone provided
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Remote working potentially available – to be discussed in interview
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A fantastic earning potential with scope to progress into Head of Service role further down the line
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Scope to increase salary as your take on more responsibilities once fully integrated in the new role
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Company wide bonus scheme (upon completion of 6 month probationary period)
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28 days holiday including bank holidays
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Pension scheme
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On site parking
Interaction Recruitment have specialist consultants across the majority of industries within the UK, including but not limited to, Finance & IT, Technical & Engineering, Industrial, Commercial and Hospitality. We offer both temporary and permanent support. For more information regarding the position or to discuss any other opportunities, you can reach Michael on 07531 650350 or email michael.watson@irweb.co.uk, Michael Watson
Service Manager employer: Interaction Recruitment Plc
Contact Detail:
Interaction Recruitment Plc Recruiting Team
+447531650350
michael.watson@irweb.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Make sure to highlight your previous experience in leading service teams within the forklift, plant, or automotive industries. This is essential for the role, so be ready to discuss specific examples of how you've successfully managed teams and improved performance.
✨Tip Number 2
Demonstrate your hands-on management style by preparing to share instances where you’ve actively assisted your team in the field. This will show that you’re not just a leader but also a team player who understands the challenges faced on the ground.
✨Tip Number 3
Familiarize yourself with key performance metrics such as first fix rate and customer satisfaction. Be prepared to discuss how you have previously influenced these metrics positively in your past roles.
✨Tip Number 4
Network with professionals in the forklift and automotive industries. Engaging with others in the field can provide insights and potentially lead to referrals, which can be beneficial when applying for this position.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience leading a service team within the forklift, plant, or automotive industries. Detail specific examples of how you have successfully managed teams and improved performance metrics.
Showcase Technical Skills: Include any hands-on experience you have with mechanical and electrical fault finding, service, and repair. This is essential for the role, so provide concrete examples of your technical expertise.
Demonstrate Leadership Style: Describe your management and leadership style. Since a hands-on approach is essential, share instances where you actively assisted your team in the field and how that positively impacted service delivery.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out and aligns with what the company is looking for.
How to prepare for a job interview at Interaction Recruitment Plc
✨Show Your Leadership Skills
As a Service Manager, you'll need to demonstrate your ability to lead and upskill a team. Prepare examples from your past experiences where you successfully managed a service team, improved performance metrics, or resolved conflicts.
✨Understand the Technical Aspects
Since this role requires hands-on experience in mechanical and electrical fault finding, be ready to discuss specific technical challenges you've faced and how you resolved them. This will show your depth of knowledge in the forklift or automotive industries.
✨Emphasize Customer Relationship Management
You'll be the point of contact for customer technical support, so highlight your experience in managing customer relationships. Share instances where you diagnosed issues, documented solutions, and ensured customer satisfaction.
✨Discuss Efficiency Improvements
The job involves liaising with the service team to improve efficiency. Come prepared with ideas or past initiatives you've implemented that led to increased productivity or profitability within a service team.
