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- Tasks: Support clients on-site and remotely, deliver projects, and improve systems.
- Company: Join a dynamic team that values its people and fosters career growth.
- Benefits: Receive training, certifications, and opportunities for professional development.
- Why this job: Engage in diverse tasks while making a real impact in IT solutions.
- Qualifications: 5+ years in MSP, strong problem-solving skills, and Microsoft 365 experience required.
- Other info: Must be a UK resident with a car for business use.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and motivated individual with a passion to deliver IT solutions to the high standard.
Daily tasks will be varied, they will involve time spent at customers sites providing in person support, project delivery and discussing future plans for system improvements. Alternatively, time will be spent in the office delivering remote support and being an escalation point for team members.
We understand the importance of the people who make the business. We are looking for someone who is looking for a career, we can then work with you to support and develop with training and certifications.
We are looking for an experienced and motivated individual with a passion to deliver IT solutions to the high standard.
Daily tasks will be varied, they will involve time spent at customers sites providing in person support, project delivery and discussing future plans for system improvements. Alternatively, time will be spent in our office delivering remote support and being an escalation point for team members.
We understand the importance of the people who make the business. We are looking for someone who is looking for a career, we can then work with you to support and develop with training and certifications.
· 5 Years minimum experience in working at an MSP. With both onsite and support desk experience.
· Must be UK Resident, with own car available for business use.
Requirements
· Outstanding problem-solving and troubleshooting skills.
· Excellent written and verbal communication.
· Outstanding customer service skills.
· Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune.
· Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams.
· Management and troubleshooting of Windows Server (Apply online only), including Remote Desktop Services, Active Directory, AD Sync & Group Policy.
· A good understanding of virtualization technologies such as Hyper-V.
· Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs and VPNs
· Understanding of backup, recovery and business continuity concepts.
· Understanding of security concepts, Cyber essentials framework, compliance and governance.
· Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations.
· Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services.
· Add and maintain accurate technical documentation.
· Experience with PSA (Autotask preferred) & working to SLAs.
Desirable Skills & Qualifications
· Microsoft Certifications.
· Exposure to ITIL or other ITSM framework
3rd line Project Engineer employer: Interaction Recruitment Plc
Contact Detail:
Interaction Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd line Project Engineer
✨Tip Number 1
Make sure to highlight your experience with Microsoft Endpoint Manager and Intune during your conversations. These tools are crucial for the role, and demonstrating your proficiency can set you apart from other candidates.
✨Tip Number 2
Since the role involves both onsite and remote support, be prepared to discuss specific examples of how you've successfully managed client relationships in both settings. This will show your versatility and customer service skills.
✨Tip Number 3
Familiarize yourself with the latest trends in virtualization technologies like Hyper-V. Being able to discuss recent developments or challenges you've faced can demonstrate your commitment to staying current in the field.
✨Tip Number 4
Prepare to talk about your problem-solving approach. Since outstanding troubleshooting skills are a must, having a structured way to explain how you tackle complex issues will impress the hiring team.
We think you need these skills to ace 3rd line Project Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managed service providers (MSPs) and emphasizes your problem-solving skills. Include specific examples of how you've delivered IT solutions and supported customers both onsite and remotely.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering high-quality IT solutions. Mention your experience with Microsoft Endpoint Manager, Microsoft 365 products, and any relevant certifications. Show that you understand the importance of customer service and communication in this role.
Highlight Relevant Experience: Clearly outline your experience with technologies mentioned in the job description, such as Windows Server management, virtualization technologies, and security concepts. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Show Your Commitment to Development: Mention your willingness to pursue further training and certifications. This shows that you are looking for a long-term career and are eager to grow within the company, aligning with their values of supporting employee development.
How to prepare for a job interview at Interaction Recruitment Plc
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled complex IT issues in the past. Highlight your troubleshooting process and the outcomes, as this role requires outstanding problem-solving abilities.
✨Demonstrate Customer Service Excellence
Since the position involves direct client interaction, share experiences where you provided exceptional customer service. Emphasize your communication skills and how you ensure client satisfaction.
✨Familiarize Yourself with Relevant Technologies
Brush up on your knowledge of Microsoft Endpoint Manager, Microsoft 365 products, and virtualization technologies like Hyper-V. Be ready to discuss your experience with these tools and how you've used them in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage devices, troubleshoot issues, and provide technical advice. Practice articulating your thought process clearly and concisely.
