At a Glance
- Tasks: Help customers in stressful situations by providing solutions and reassurance.
- Company: Join a leading company at the iconic Bescot Headquarters.
- Benefits: Earn £12.71 per hour plus uncapped bonuses with flexible hours.
- Other info: Enjoy comprehensive training and opportunities for growth in a dynamic environment.
- Why this job: Make a real difference in people's lives when they need it most.
- Qualifications: Customer service experience is a plus; strong problem-solving skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
£12.71 per hour plus uncapped bonus
25 Hours per week Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts)
Ongoing Temporary Position
Office based - At our iconic Bescot Headquarters
Training Provided - 2 weeks Monday to Friday training
Be the difference when it matters most
When someone breaks down, it's more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That's where you come in: As a Resolution Specialist, you'll be the calm, capable voice who takes control in that moment. You'll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.
What you'll be doing:
- Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities
- Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
- Managing the situation end-to-end, from the first call through to resolution
- Keeping members informed with clear, proactive updates so they always know what's happening
What we're looking for:
- Experience in delivering stand‑out customer service under pressure (contact centre experience is helpful, but not essential)
- The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
- Strong problem‑solving skills and sound judgement under pressure
- Confidence using multiple systems and handling information accurately
- A proactive mindset - you take ownership and see things through
Contact Details:
Interaction Recruitment Group Recruitment Team
