£12.71 per hour plus uncapped bonus
35 Hours per week
Monday to Sunday, flexible from 6am-12am
Office based - At our iconic Bescot Headquarters
Be the difference when it matters most
When someone breaks down, it's more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That's where you come in:
As a Resolution Specialist, you'll be the calm, capable voice who takes control in that moment. You'll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.
What you’ll be doing
- Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities
- Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
- Managing the situation end-to-end, from the first call through to resolution
- Keeping members informed with clear, proactive updates so they always know what's happening
What we’re looking for
- Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
- The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
- Strong problem-solving skills and sound judgement under pressure
- Confidence using multiple systems and handling information accurately
- A proactive mindset - you take ownership and see things through
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Call Centre Advisor in Walsall employer: Interaction Recruitment Group
Interaction Recruitment Group is an excellent employer, offering a supportive work culture that values reliability and a positive attitude. Located in Bridgwater, employees benefit from competitive pay, opportunities for career progression, and the potential for a temp-to-perm transition, making it a rewarding place to grow your skills in the warehouse sector.
Contact Details:
Interaction Recruitment Group Recruitment Team
