Parts Specialist in Royston

Parts Specialist

Location: Royston, SG8 6NT
Salary: £28,000-£32,000 per annum
Job Type: Full-time

The Opportunity

We are recruiting on behalf of an automotive engine specialist supplying internal engine components to the automotive industry.

They are looking for an organised, customer-focused Parts Specialist to join their team. Reporting to the Sales Manager, you will help customers identify the right components, respond to enquiries and support sales activity in a busy, fast-paced environment.

Key Responsibilities

• Handle incoming customer calls and emails, providing helpful and accurate responses.
• Identify the engine components customers require using catalogue systems.
• Recommend suitable additional products to support customer needs and generate add-on sales.
• Make proactive customer calls, gather information and accurately record outcomes.
• Develop your knowledge of the company's product range, catalogue systems and point-of-sale platform.
• Work closely with colleagues to maintain accuracy, efficiency and a high standard of service.

About You

• At least one year's automotive industry experience is essential.
• Good knowledge of automotive vehicles.
• Confident communication skills and a customer-focused approach.
• Strong organisational skills and attention to detail.
• Good literacy, numeracy and IT skills.
• Reliable, self-motivated and comfortable working in a fast-paced environment.
• A positive team player who takes pride in completing work accurately.
• Able to reliably commute to Royston, SG8 6NT.

If you have automotive experience and enjoy combining technical knowledge with customer service and sales, we would love to hear from you.