At a Glance
- Tasks: Provide first-line IT support to clients and troubleshoot tech issues.
- Company: Specialist IT company with a modern service office in Peterborough.
- Benefits: Competitive pay, overtime opportunities, full training, and weekly pay.
- Other info: Flexible shifts and a supportive team environment await you!
- Why this job: Kickstart your IT career with hands-on experience and growth potential.
- Qualifications: Strong communication skills; customer service experience is a plus.
The predicted salary is between 13.45 - 13.45 £ per hour.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Service Desk Advisers to provide first‑line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support.
Location: Peterborough
Hours: 37.5 hours per week, between 7am - 7pm, with flexible shift rotation and occasional weekends
Pay Rate: £13.45 per hour
Start Date: Immediate
Contract: Temporary to Permanent
What's on offer:
- Competitive hourly pay
- Overtime opportunities paid at time and a half
- Full training and ongoing support
- Weekly pay
- Career progression within a growing IT team
- Temp of the Month reward vouchers
Key Responsibilities:
- Delivering first-line IT support to external customers via phone and email
- Logging, tracking, and updating support tickets accurately
- Troubleshooting hardware, software, and network‑related issues
- Escalating more complex technical issues where required
- Guiding customers through step‑by‑step solutions professionally and efficiently
- Maintaining accurate documentation and knowledge base records
- Supporting continuous improvement within the service desk team
- Providing excellent customer service and building strong client relationships
The Ideal Candidate:
- Strong communication and customer service skills
- Organised, reliable, and methodical in approach
- Previous call centre or customer support experience is beneficial
- IT support experience is advantageous but not essential
- Comfortable working in a fast‑paced team environment
IT Helpdesk Support in Peterborough employer: Interaction Recruitment Group
Interaction Recruitment Group is an excellent employer, offering a supportive work culture that values reliability and a positive attitude. Located in Bridgwater, employees benefit from competitive pay, opportunities for career progression, and the potential for a temp-to-perm transition, making it a rewarding place to grow your skills in the warehouse sector.
Contact Details:
Interaction Recruitment Group Recruitment Team
