At a Glance
- Tasks: Assist customers in distress, providing support and accurate information during vehicle incidents.
- Company: Join the RAC, a leading name in the UK motoring industry.
- Benefits: Earn £12.21 per hour with flexible hours and great transport links.
- Other info: Work in a supportive team environment with opportunities for growth.
- Why this job: Make a real difference by helping people in their time of need.
- Qualifications: Must have excellent customer service and communication skills.
The predicted salary is between 12.21 - 12.21 £ per hour.
£12.21 per hour
Must be fully flexible Monday to Sunday 7am-10pm
35 hours per week
Based in Manchester (Media City)
We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in Media City - Salford Quays in Manchester. The RAC is one of the UK’s biggest and most well‑recognised companies operating in the Motoring industry. Their office in Manchester is ideally located in a central area which has exceptional public transport links via Tram, bus and Train.
Role
This role will see you dealing with customers who are seeking RAC assistance following an incident with their vehicle. Your role will see you being their first point of contact, ensuring the accurate input of incident, vehicle and driver details and answering any questions and queries.
- Answering inbound calls from customers
- Answering any customer questions and providing high levels of customer service
- Taking details of insurance information
- Keeping the customer updated at all times
Requirements
- To work in the RAC Customer Service department, we are looking for people who have exceptional Customer Service, Communication and people skills.
- You may be dealing with customers who are distressed from a roadside breakdown and as such, you will need to show empathy and a calming nature to ensure their safety and accuracy of information gathered.
- Previous customer service experience (essential)
- Excellent timekeeping and punctuality (essential)
- Excellent communication skills (essential)
- Professional telephone manner (essential)
- Call centre experience (useful)
Contact Details:
Interaction Recruitment Group Recruitment Team
