At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service.
- Company: A forward-thinking business that prioritises its people.
- Benefits: Up to £35,000 salary, great work-life balance, and career progression.
- Other info: Join a dynamic team focused on continuous improvement and employee engagement.
- Why this job: Make a real impact in a supportive and collaborative environment.
- Qualifications: Experience in customer service leadership and a passion for coaching.
The predicted salary is between 35000 - 35000 £ per year.
- Overview
- Full-Time | 37.5 Hours Per Week | Monday-Friday | Office Based
- Up to £35,000 (depending on experience)
Are you an experienced Customer Service Team Leader looking for your next challenge?
We're recruiting on behalf of a growing, forward-thinking business that truly puts its people first.
This is an exciting opportunity to lead a dedicated customer service team within a supportive and collaborative contact centre environment, where you\'ll play a key role in delivering an exceptional customer experience.
If you\'re passionate about coaching others, driving performance, and creating a positive team culture, we\'d love to hear from you.
Responsibilities
- Leading, motivating and developing a team of Customer Service Advisors.
- Conducting regular 1-2-1s, coaching sessions and performance reviews.
- Monitoring KPIs, service levels and quality standards to ensure targets are achieved.
- Supporting the onboarding, training and ongoing development of new and existing team members.
- Handling escalated customer queries and ensuring issues are resolved professionally and efficiently.
- Driving employee engagement and creating a positive, high-performing team culture.
- Identifying process improvements to enhance both the customer journey and operational efficiency.
- Working closely with management to deliver business objectives and continuous improvement initiatives.
Qualifications
- Previous experience as a Customer Service Team Leader, Contact Centre Team Leader, Call Centre Team Leader, or similar supervisory role.
- A strong background within a customer service or contact centre environment.
- Proven experience coaching, mentoring and developing high-performing teams.
- Excellent communication and interpersonal skills.
- Experience managing KPIs, quality standards and service performance.
- The ability to remain calm under pressure and confidently handle escalated customer issues.
- A proactive, organised and solutions-focused approach.
- A genuine passion for delivering exceptional customer service.
Benefits
- Competitive salary of up to £35,000 (depending on experience).
- Monday-Friday working hours with a great work-life balance.
- A supportive leadership team that invests in your development.
- Genuine opportunities for career progression.
- A collaborative and inclusive working environment.
- The chance to make a real impact within a growing and successful business.
- #J-18808-Ljbffr
Contact Details:
Interaction Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Interaction Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Interaction Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Interaction Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at Interaction Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Interaction Recruitment Group!
How to prepare for a job interview at Interaction Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
