Hire Coordinator in Burton Latimer

Hire Coordinator

Location: Burton Latimer, Kettering, Salary: Competitive, Hours: Monday to Friday, 40 hours per week, Benefits: 24 days' annual leave plus bank holidays, pension and career development opportunities

The Opportunity

Interaction Recruitment are recruiting on behalf of a growing materials handling equipment and solutions business for a Hire Coordinator to join their team based in Burton Latimer, near Kettering.

This is a varied administrative role supporting both the hire and sales functions, ensuring the smooth coordination of short-term equipment hire, sales orders, transport arrangements and customer enquiries.

The successful candidate will be highly organised, proactive and customer-focused, with the ability to manage multiple priorities while maintaining accurate records and delivering excellent service.

Experience within the plant hire, equipment hire or service industry would be advantageous, although candidates with strong administration and customer service skills are also encouraged to apply.

Key Responsibilities

• Coordinate the day-to-day administration of the hire department, ensuring customer expectations are met.
• Process short-term hire bookings, including scheduling equipment, contacting customers, arranging transport, preparing quotations and raising invoices.
• Support sales administration, including preparing sales documentation, raising purchase orders and updating equipment records.
• Coordinate equipment deliveries and ensure relevant documentation and invoices are completed accurately.
• Liaise with third-party finance providers regarding equipment sale and buy-back agreements.
• Maintain accurate and up-to-date hire and sales administration records.
• Work with existing suppliers and identify new suppliers to support cross-hire opportunities.
• Build strong customer relationships and resolve queries or issues promptly and professionally.
• Liaise closely with internal sales and service teams to ensure efficient operations.
• Use the company's CRM and operating systems effectively, supporting process improvements where required.
• Work towards agreed hire and sales KPIs.

About You

To be successful in this role, you will have:

• Strong administration and organisational skills, with excellent attention to detail.
• A proactive approach and the ability to manage a varied workload.
• Excellent telephone and face-to-face communication skills.
• A customer-focused attitude and the ability to build effective working relationships.
• Good IT skills, including Microsoft 365 and experience using CRM or business management systems.
• The ability to work independently while contributing to a close-knit team.

Previous experience within plant hire, equipment hire, materials handling or a service-based environment would be beneficial but is not essential.

What's on Offer?

• Competitive salary.
• 24 days' annual leave plus 8 bank holidays.
• Company pension scheme.
• Opportunities for training, development and career progression.
• The opportunity to join a growing business with a supportive team environment.

#J-18808-Ljbffr