At a Glance
- Tasks: Assist customers with service calls and provide top-notch after-sales support.
- Company: Join a dynamic team in a leading customer service environment.
- Benefits: Earn £12.21 an hour, with weekly pay and potential for overtime.
- Other info: Enjoy a supportive workplace with opportunities for growth and development.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Customer service experience and strong communication skills are a must.
Customer Service Advisor
Function: Operations & Service
Location: Bradford, BD4
Reports to: Customer Care Manager
Core Hours: 8.15 am to 5.00 pm (Lunch: 45 minutes) Monday to Friday
Saturday: 08:00am – 12:00pm (paid at time & half).
Duration: Long term Temp
Salary: £12.21 an hour Monday to Friday & £73.26 for the day on Saturdays, 4 hours.
Weekly pay 40 hours: £488.40 week 1 (not including Sat) & £561.66 week 2 (including sat).
Annual OTE: £25,396 - £30,000 Per Annum
Start Date: ASAP
To act as the primary contact with the Customer network in respect of call outs to appliances. To provide dedicated after sales service to all Customers and advice on all areas of products and service.
Responsibilities
- Prioritise and allocate service calls for all field service engineers / appointed agents, and co‑ordinate the tasks and workload of same efficiently using the Service Diary System, and work in constant liaison with the Service Management Team as necessary.
- Proactively manage the Diary system to organise effective Saturday cover using engineers and/or appointed Agents in accordance with business requirements and fulfilment of the contractual Saturday rota system.
- Up sell plans for in warranty and out of warranty packages.
- Promote the services we provide.
- Liaise with the Service Management Team and Lead Engineers to assist and provide adequate cover in respect of general service calls, as well as any special circumstances which may arise eg, site visits, problematic appliances etc.
- Proactively manage the Diary system to accommodate all authorised annual leave requests for the field Engineering Staff via the Regional Service Manager and Service Administration.
- When applicable, monitor all agents’ Service calls in accordance with the correct allocation of re‑visits permitted under agents’ terms and conditions, forwarding same to the Service Administration Team for final payment to be made within contractually agreed timescales.
- Where possible answer basic customer complaints either by telephone or using standard templates and/or good telephone techniques.
- Investigate all customer complaints, summarising job history and Company involvement and forward to appropriate Manager for action.
- At all times be aware of, and adhere to, the requirements of the Company’s Health and Safety Policy.
- Carry out ad hoc duties as required.
Experience
- Previous experience within a Customer Service environment preferred.
- Must be able to drive.
- Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues.
- First class telephone skills – polite manner, customer responsive attitude.
- IT literacy (Word, Excel and email).
- Ability to work methodically and accurately, paying attention to detail.
- Strong organisation skills: ability to prioritise effectively and efficiently.
Thank you for your application. If you need an update or have any questions, please contact Shannon Clough at Interaction Recruitment Leeds.
Customer Service Advisor in Bradford employer: Interaction Recruitment Group
Interaction Recruitment Group is an excellent employer, offering a supportive work culture that values reliability and a positive attitude. Located in Bridgwater, employees benefit from competitive pay, opportunities for career progression, and the potential for a temp-to-perm transition, making it a rewarding place to grow your skills in the warehouse sector.
Contact Details:
Interaction Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bradford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Interaction Recruitment Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Interaction Recruitment Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Interaction Recruitment Group.
How to prepare for a job interview at Interaction Recruitment Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Interaction Recruitment Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Interaction Recruitment Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
