At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer service.
- Company: A forward-thinking business that prioritises its people.
- Benefits: Up to £35,000 salary, Monday-Friday hours, and career progression.
- Other info: Join a dynamic team focused on continuous improvement and employee engagement.
- Why this job: Make a real impact in a supportive and collaborative environment.
- Qualifications: Experience in customer service leadership and strong coaching skills.
The predicted salary is between 27520 - 30000 £ per year.
Are you an experienced Customer Service Team Leader looking for your next challenge? We're recruiting on behalf of a growing, forward-thinking business that truly puts its people first. This is an exciting opportunity to lead a dedicated customer service team within a supportive and collaborative contact centre environment, where you'll play a key role in delivering an exceptional customer experience.
If you're passionate about coaching others, driving performance, and creating a positive team culture, we'd love to hear from you.
The Role
As a Customer Service Team Leader, you'll be responsible for leading and motivating a team of Customer Service Advisors, ensuring they deliver an outstanding experience on every customer interaction. Your responsibilities will include:
- Leading, motivating and developing a team of Customer Service Advisors.
- Conducting regular 1-2-1s, coaching sessions and performance reviews.
- Monitoring KPIs, service levels and quality standards to ensure targets are achieved.
- Supporting the onboarding, training and ongoing development of new and existing team members.
- Handling escalated customer queries and ensuring issues are resolved professionally and efficiently.
- Driving employee engagement and creating a positive, high-performing team culture.
- Identifying process improvements to enhance both the customer journey and operational efficiency.
- Working closely with management to deliver business objectives and continuous improvement initiatives.
About You
We're looking for someone who thrives in a busy customer-focused environment and enjoys bringing out the best in others. You'll have:
- Previous experience as a Customer Service Team Leader, Contact Centre Team Leader, Call Centre Team Leader, or similar supervisory role.
- A strong background within a customer service or contact centre environment.
- Proven experience coaching, mentoring and developing high-performing teams.
- Excellent communication and interpersonal skills.
- Experience managing KPIs, quality standards and service performance.
- The ability to remain calm under pressure and confidently handle escalated customer issues.
- A proactive, organised and solutions-focused approach.
- A genuine passion for delivering exceptional customer service.
What's in it for you?
- Competitive salary of up to £35,000 (depending on experience).
- Monday-Friday working hours with a great work-life balance.
- A supportive leadership team that invests in your development.
- Genuine opportunities for career progression.
- A collaborative and inclusive working environment.
- The chance to make a real impact within a growing and successful business.
If you're an experienced Customer Service Team Leader looking to join a business that values its people as much as its customers, we'd love to hear from you. Apply today or contact Interaction Recruitment for a confidential conversation.
Customer Service Team Leader in Woking employer: Interaction - Peterborough
Join a dynamic and rapidly expanding company in the energy sector, where your ambition and drive will be rewarded with a competitive salary and bonus structure. Our vibrant office culture fosters collaboration and innovation, providing ample opportunities for personal and professional growth. Located in St Ives, Cambridgeshire, we offer a supportive environment that encourages you to thrive in your sales career while making a meaningful impact in the industry.
Contact Details:
Interaction - Peterborough Recruitment Team
