At a Glance
- Tasks: Lead and inspire a customer service team to deliver exceptional experiences.
- Company: A forward-thinking organisation that values its people and encourages growth.
- Benefits: Competitive salary up to £35,000, supportive culture, and career development opportunities.
- Other info: Join a dynamic team where your leadership can truly shine.
- Why this job: Make a real impact by coaching and developing your team while enhancing customer satisfaction.
- Qualifications: Experience in customer service leadership and a passion for developing others.
The predicted salary is between 31500 - 38500 £ per year.
Service Delivery Team Leader
Full-Time | 37.5 Hours Per Week | Monday-Friday | Office Based Up to £35,000 DOE Ready to lead a team where your leadership genuinely makes a difference?
We're looking for an ambitious, people-focused Customer Service Team Leader who knows that great customer service starts with great people.
This isn't simply a role where you'll monitor KPIs and manage a team.
You'll have the opportunity to coach, inspire and develop your people, create a positive team culture and make a real impact on both the customer experience and the wider business.
You'll be joining a growing, forward-thinking organisation that genuinely values its people, encourages development and gives its leaders the opportunity to make their mark.
If you're the kind of leader who gets satisfaction from seeing someone in your team grow, improve and succeed, this could be the opportunity you've been waiting for.
What You'll Be Doing
You'll take ownership of a dedicated Customer Service team, creating an environment where people feel supported, motivated and empowered to perform at their best.
Your role will include: Leading, motivating and developing a team of Customer Service Advisors.
Holding regular 1-2-1s, coaching sessions and performance conversations.
Supporting your team to achieve and exceed KPIs, service levels and quality targets.
Identifying individual strengths and development opportunities, helping your people reach their full potential.
Supporting the onboarding, training and ongoing development of new and existing team members.
Taking ownership of escalated customer queries and ensuring they are handled professionally and effectively.
Building a positive, engaged and high-performing team culture.
Identifying opportunities to improve processes, customer journeys and operational efficiency.
Working closely with the wider leadership team to deliver business objectives and continuous improvement initiatives.
Leading by example and setting the standard for exceptional customer service.
About You
We're looking for a confident and inspiring people leader who genuinely enjoys working with customers and developing others.
You'll ideally have: Previous experience as a Customer Service Team Leader, Contact Centre Team Leader, Call Centre Team Leader, Customer Service Supervisor or similar.
Strong experience within a customer service, contact centre or service delivery environment, or transferrable enviroments A proven track record of coaching, mentoring and developing teams.
Experience managing KPIs, service levels, quality and performance.
Excellent communication and interpersonal skills.
The confidence to manage challenging conversations and customer escalations.
A proactive, organised and solutions-focused mindset.
The ability to motivate people and bring out the best in those around you.
A genuine passion for delivering an outstanding customer experience.
Most importantly, you'll be someone who cares about people.
We're looking for someone with the right leadership mindset, energy and ambition to make a difference.
If you're ready to take your leadership experience to the next level and join a business that values its people, invests in development and genuinely cares about delivering a great customer experience, we'd love to hear from you.
Apply today or contact Interaction Recruitment on 01733 558877 for a confidential conversation.
We'd love to tell you more about the opportunity.
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Team Leader in Slough employer: Interaction - Peterborough
At Interaction Recruitment, we pride ourselves on being an excellent employer for HGV Class 1 and Class 2 drivers, offering competitive pay starting from £18.65 per hour and a variety of shifts to suit your lifestyle. Our supportive work culture fosters professional growth, with ongoing and temporary assignments that provide flexibility and opportunities for advancement in the driving sector across Northampton, Peterborough, Kettering, and Wisbech. Join us for immediate starts and experience a rewarding career with a company that values reliability and professionalism.
Contact Details:
Interaction - Peterborough Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Interaction - Peterborough. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Interaction - Peterborough before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Leader in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Interaction - Peterborough:Your cover letter is your chance to shine! Tell us why you want to work at Interaction - Peterborough specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Interaction - Peterborough!
How to prepare for a job interview at Interaction - Peterborough
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
