At a Glance
- Tasks: Provide first-line IT support and resolve queries for clients.
- Company: Join a modern IT company with a vibrant multilingual team.
- Benefits: Competitive pay, overtime, full training, and weekly pay.
- Other info: Flexible hours with opportunities for career progression.
- Why this job: Make a difference in customer satisfaction while growing your IT skills.
- Qualifications: Fluent in English and Lithuanian, strong customer service skills.
The predicted salary is between 14.22 - 14.22 £ per hour.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multilingual team within their modern service office in Peterborough. We are seeking Lithuanian-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.
Hours: 40 per week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends)
Pay: £14.22 per hour
What's on offer:
- Competitive pay
- Overtime available (time and a half)
- Full training provided
- Weekly pay
- Opportunity to progress within a growing IT team
Duties include:
- Providing first-line IT support to external clients, resolving queries efficiently and professionally
- Logging, tracking, and updating support tickets accurately in the system
- Troubleshooting hardware, software, and network issues, escalating where necessary
- Guiding clients through step-by-step solutions over the phone or via email
- Maintaining clear documentation of common issues and solutions to support team knowledge
- Supporting the team with general IT tasks and contributing to ongoing process improvements
- Ensuring high levels of customer satisfaction and building strong relationships with clients
Who we're looking for:
- Fluent in English and Lithuanian, both written and verbal
- Strong customer service skills
- Previous call centre experience beneficial but not essential
- Organised and methodical approach to work
- Previous experience in IT support is beneficial but not essential
If you are the candidate we are looking for, please apply today or call 01733 558877 for more information.
Lithuanian Speaking Customer Service Advisor in Peterborough employer: Interaction - Peterborough
Join a dynamic and innovative IT company in Peterborough, where we prioritise employee growth and development within a supportive and collaborative work culture. Enjoy competitive pay, flexible hours, and the opportunity to progress in your career while receiving comprehensive training and support from a dedicated team. With a focus on customer satisfaction and teamwork, this role offers a meaningful and rewarding experience for those looking to make an impact in the IT sector.
Contact Details:
Interaction - Peterborough Recruitment Team
