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- Tasks: Provide first-line IT support and resolve client queries efficiently.
- Company: Dynamic IT company expanding its multi-lingual team in Peterborough.
- Benefits: Competitive pay, overtime, full training, and weekly pay.
- Other info: Opportunity for career progression and Temp of the Month rewards.
- Why this job: Join a growing team and make a real impact in customer service.
- Qualifications: Fluent in English and Dutch with strong customer service skills.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.
Hours: 37.5 hours per week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends)
Pay: £14.22
What’s on offer:
- Competitive pay
- Overtime available (time and half)
- Full training provided
- Weekly pay
- Opportunity to progress within a growing IT team
- Temp of the Month - vouchers!
Duties include:
- Providing first-line IT support to external clients, resolving queries efficiently and professionally
- Logging, tracking, and updating support tickets accurately in the system
- Troubleshooting hardware, software, and network issues, escalating where necessary
- Guiding clients through step-by-step solutions over the phone or via email
- Maintaining clear documentation of common issues and solutions to support team knowledge
- Supporting the team with general IT tasks and contributing to ongoing process improvements
- Ensuring high levels of customer satisfaction and building strong relationships with clients
Who we’re looking for:
- Fluent in English and Dutch, written and verbal
- Strong customer service skills
- Previous call centre experience beneficial but not essential
- Organised and methodical in approach to work
- Previous experience in IT support is beneficial but not essential
If you are the candidate we are looking for then please apply today or call 01733 558877 for more information.
Dutch Speaking Customer Service Advisor in Peterborough employer: Interaction - Peterborough
Contact Detail:
Interaction - Peterborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking Customer Service Advisor in Peterborough
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves helping clients over the phone and via email, make sure you can explain technical issues clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to reach out directly!
We think you need these skills to ace Dutch Speaking Customer Service Advisor in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant skills and experiences, especially those related to customer service and IT support. We want to see how your background aligns with the role, so don’t be shy about showcasing your Dutch language skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at StudySmarter and how you can contribute to our mission. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you in the loop for this exciting opportunity!
How to prepare for a job interview at Interaction - Peterborough
✨Brush Up on Your Dutch
Since this role requires fluency in Dutch, make sure you practice speaking and writing in the language. Prepare to answer common customer service scenarios in Dutch, as this will showcase your language skills and confidence.
✨Know Your IT Basics
Familiarise yourself with basic IT support concepts, such as troubleshooting hardware and software issues. Even if you don’t have extensive experience, showing that you understand the fundamentals can impress the interviewers.
✨Demonstrate Customer Service Skills
Think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations or resolved client queries, as this is crucial for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and team dynamics. This shows your interest in the role and helps you determine if it’s the right fit for you.