At a Glance
- Tasks: Provide first-line IT support and resolve client queries efficiently.
- Company: Join a specialist IT company with a modern service office in Peterborough.
- Benefits: Competitive pay, overtime, full training, and weekly pay.
- Other info: Opportunity for career progression and Temp of the Month rewards!
- Why this job: Make a real impact by helping clients solve their IT issues.
- Qualifications: Fluent in English and Dutch, strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.
Hours: 37.5 hours per week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends)
Benefits:
- Competitive pay
- Overtime available (time and half)
- Full training provided
- Weekly pay
- Opportunity to progress within a growing IT team
- Temp of the Month - vouchers!
Responsibilities:
- Providing first-line IT support to external clients, resolving queries efficiently and professionally
- Logging, tracking, and updating support tickets accurately in the system
- Troubleshooting hardware, software, and network issues, escalating where necessary
- Guiding clients through step-by-step solutions over the phone or via email
- Maintaining clear documentation of common issues and solutions to support team knowledge
- Supporting the team with general IT tasks and contributing to ongoing process improvements
- Ensuring high levels of customer satisfaction and building strong relationships with clients
Requirements:
- Fluent in English and Dutch, written and verbal
- Strong customer service skills
- Previous call centre experience beneficial but not essential
- Previous experience in IT support is beneficial but not essential
Advisor services - Customer service advisor (Permanent) in Peterborough employer: Interaction - Peterborough
Join a dynamic and innovative IT company in Peterborough, where we prioritise employee growth and development within a supportive and modern work environment. As a Customer Service Advisor, you'll benefit from competitive pay, flexible hours, and comprehensive training, all while contributing to a collaborative team that values your input and offers opportunities for advancement. Enjoy perks like weekly pay and the chance to earn 'Temp of the Month' vouchers, making this an excellent place for those seeking a rewarding career in IT support.
Contact Details:
Interaction - Peterborough Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Advisor services - Customer service advisor (Permanent) in Peterborough
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can explain technical issues in a simple way. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider info and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Advisor services - Customer service advisor (Permanent) in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any customer service or IT support experience you have, even if it's not from a call centre.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your fluency in Dutch and English, and how your skills can contribute to our team.
Show Off Your Communication Skills:Since this role involves guiding clients through solutions, make sure your application showcases your strong communication skills. Use clear and concise language to demonstrate your ability to explain complex issues simply.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at Interaction - Peterborough
✨Brush Up on Your IT Knowledge
Make sure you’re familiar with common IT issues and solutions, especially those related to hardware, software, and network problems. This will help you answer technical questions confidently and show that you're ready to tackle the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Think about how you resolved issues or built relationships with clients, as this will demonstrate your ability to maintain high levels of customer satisfaction.
✨Practice Your Language Skills
Since the role requires fluency in both English and Dutch, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so being prepared will give you an edge.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions where you’ll need to troubleshoot a problem or handle a difficult customer. Think through potential scenarios beforehand and how you would approach them, showcasing your problem-solving skills and adaptability.
