At a Glance
- Tasks: Provide first-line IT support and resolve client queries efficiently.
- Company: Join a dynamic IT company with a modern service office in Peterborough.
- Benefits: Competitive pay, overtime, full training, and weekly pay.
- Other info: Opportunity for career progression and Temp of the Month rewards!
- Why this job: Make a real difference by helping clients with their IT issues.
- Qualifications: Fluent in English and Dutch, strong customer service skills.
The predicted salary is between 25000 - 32000 £ per year.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.
Hours: 37.5 hours per week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends)
Benefits:
- Competitive pay
- Overtime available (time and half)
- Full training provided
- Weekly pay
- Opportunity to progress within a growing IT team
- Temp of the Month - vouchers!
Responsibilities:
- Providing first-line IT support to external clients, resolving queries efficiently and professionally
- Logging, tracking, and updating support tickets accurately in the system
- Troubleshooting hardware, software, and network issues, escalating where necessary
- Guiding clients through step-by-step solutions over the phone or via email
- Maintaining clear documentation of common issues and solutions to support team knowledge
- Supporting the team with general IT tasks and contributing to ongoing process improvements
- Ensuring high levels of customer satisfaction and building strong relationships with clients
Requirements:
- Fluent in English and Dutch, written and verbal
- Strong customer service skills
- Previous call centre experience beneficial but not essential
- Previous experience in IT support is beneficial but not essential
Advisor services - Customer service advisor in Peterborough employer: Interaction - Peterborough
Join a dynamic and innovative IT company in Peterborough, where you will be part of a supportive and multi-lingual team dedicated to delivering exceptional customer service. With competitive pay, flexible working hours, and opportunities for professional growth, this role not only offers full training but also rewards your hard work with incentives like 'Temp of the Month' vouchers. Embrace a culture that values collaboration and continuous improvement, making it an ideal environment for those seeking meaningful and rewarding employment.
Contact Details:
Interaction - Peterborough Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Advisor services - Customer service advisor in Peterborough
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients, it's crucial to convey information clearly and confidently. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Advisor services - Customer service advisor in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any customer service or IT support experience you have, even if it's not from a call centre.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your fluency in Dutch and English, and how your skills can contribute to our team.
Show Off Your Communication Skills:Since this role involves guiding clients through solutions, make sure your application showcases your strong communication skills. Use clear and concise language to demonstrate your ability to explain complex issues simply.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at Interaction - Peterborough
✨Brush Up on Your IT Knowledge
Make sure you’re familiar with common IT issues and solutions, especially those related to hardware, software, and networks. This will help you answer technical questions confidently and show that you're ready to tackle the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Think about how you resolved issues and built relationships with clients, as this is key for the role.
✨Practice Your Language Skills
Since the job requires fluency in both English and Dutch, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so be ready to showcase your proficiency.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions where you’ll need to demonstrate how you would handle specific IT support situations. Think through potential scenarios and how you would guide clients through solutions step-by-step.
