At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer service experiences.
- Company: A forward-thinking business that prioritises its people.
- Benefits: Competitive salary up to £35,000, supportive environment, and career development.
- Other info: Join a collaborative contact centre with a focus on performance and positivity.
- Why this job: Make a real impact by coaching and developing a dedicated team.
- Qualifications: Experience in customer service leadership and a passion for team development.
The predicted salary is between 32000 - 32000 £ per year.
Are you an experienced Customer Service Team Leader looking for your next challenge? We're recruiting on behalf of a growing, forward-thinking business that truly puts its people first. This is an exciting opportunity to lead a dedicated customer service team within a supportive and collaborative contact centre environment, where you'll play a key role in delivering an exceptional customer experience. If you're passionate about coaching others, driving performance, and creating a positive team culture, we'd love to hear from you.
The Role
- Leading, motivating and developing a team of Customer Service Advisors.
- Conducting regular 1-2-1s, coaching sessions and performance reviews.
- Monitoring KPIs, service levels and quality standards to ensure targets are achieved.
- Supporting the onboarding, training and ongoing development of new and existing team members.
- Handling escalated customer queries and ensuring issues are resolved professionally and efficiently.
Customer Service Team Leader in Norfolk employer: Interaction - Peterborough
Join a dynamic and people-centric company that prioritises employee well-being and development. As a Customer Service Team Leader, you'll thrive in a collaborative office environment that fosters growth through coaching and performance management, all while enjoying competitive benefits and a supportive culture. This role not only offers a chance to lead a passionate team but also provides opportunities for personal and professional advancement within a forward-thinking organisation.
Contact Details:
Interaction - Peterborough Recruitment Team
