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- Tasks: Provide first-line IT support and resolve queries for clients in Dutch.
- Company: Join a modern IT company with a vibrant, multi-lingual team.
- Benefits: Competitive pay, overtime, full training, and weekly pay.
- Other info: Flexible hours with opportunities for career progression.
- Why this job: Make a difference by helping clients solve their IT issues.
- Qualifications: Fluent in Dutch and English, strong customer service skills.
The predicted salary is between 29500 - 29500 £ per year.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough.
We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.
Hours: 37.5 hours per week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends)
Pay: £14.22
What's on offer:
- Competitive pay
- Overtime available (time and half)
- Full training provided
- Weekly pay
- Opportunity to progress within a growing IT team
- Temp of the Month - vouchers!
Duties include:
- Providing first-line IT support to external clients, resolving queries efficiently and professionally
- Logging, tracking, and updating support tickets accurately in the system
- Troubleshooting hardware, software, and network issues, escalating where necessary
- Guiding clients through step-by-step solutions over the phone or via email
- Maintaining clear documentation of common issues and solutions to support team knowledge
- Supporting the team with general IT tasks and contributing to ongoing process improvements
- Ensuring high levels of customer satisfaction and building strong relationships with clients
Who we're looking for:
- Fluent in English and Dutch, written and verbal
- Strong customer service skills
- Previous call centre experience beneficial but not essential
- Organised and methodical in approach to work
- Previous experience in IT support is beneficial but not essential
If you are the candidate we are looking for then please apply today or call for more information.
Dutch Speaking Customer Service Advisor in Newton employer: Interaction - Peterborough
Contact Detail:
Interaction - Peterborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking Customer Service Advisor in Newton
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves speaking Dutch and English, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. Engaging with people in the industry can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Dutch Speaking Customer Service Advisor in Newton
Some tips for your application 🫡
Understand the Role: Before you dive into your application, make sure you fully grasp what the Dutch Speaking Customer Service Advisor role entails. Familiarise yourself with the responsibilities and tasks listed in the job description so you can tailor your application accordingly.
Show Off Your Language Skills: Since this role requires fluency in both Dutch and English, don’t forget to highlight your language skills in your application. Use examples that showcase your ability to communicate effectively in both languages, especially in a customer service context.
Highlight Relevant Experience: Even if you don’t have direct IT support experience, think about any customer service roles you've had. Share specific examples of how you’ve resolved issues or helped customers, as this will show us you have the right mindset for the job.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. Make sure your CV and cover letter are polished and reflect your enthusiasm for joining our multi-lingual team!
How to prepare for a job interview at Interaction - Peterborough
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Dutch Speaking Customer Service Advisor. Familiarise yourself with common IT support queries and how to resolve them, as this will show your potential employer that you're serious about the role.
✨Brush Up on Your Language Skills
Since this position requires fluency in both Dutch and English, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so being prepared will help you stand out.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you've provided excellent customer service. Be ready to discuss how you handled difficult situations or resolved client issues, as this will highlight your suitability for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and team dynamics. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you.