At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer service experiences.
- Company: Supportive contact centre with a collaborative culture.
- Benefits: Competitive salary, Monday-Friday hours, and career progression opportunities.
- Other info: Enjoy a great work-life balance in a dynamic environment.
- Why this job: Make a real impact by coaching and developing a high-performing team.
- Qualifications: Experience in customer service leadership and a passion for coaching.
The predicted salary is between 35000 - 40000 £ per year.
Customer Service Team Leader Full-Time | 37.5 Hours Per Week | Monday-Friday | Office Based Up to £35,000 (depending on experience)Are you an experienced Customer Service Team Leader looking for your next challenge?This is an exciting opportunity to lead a dedicated customer service team within a supportive and collaborative contact centre environment, where you'll play a key role in delivering an exceptional customer experience.
If you're passionate about coaching others, driving performance, and creating a positive team culture, we'd love to hear from you.
The Role As a Customer Service Team Leader, you'll be responsible for leading and motivating a team of Customer Service Advisors, ensuring they deliver an outstanding experience on every customer interaction.
Leading, motivating and developing a team of Customer Service Advisors.
Conducting regular 1-2-1s, coaching sessions and performance reviews.
Monitoring KPIs, service levels and quality standards to ensure targets are achieved.
Supporting the onboarding, training and ongoing development of new and existing team members.
Working closely with management to deliver business objectives and continuous improvement initiatives.
Previous experience as a Customer Service Team Leader, Contact Centre Team Leader, Call Centre Team Leader, or similar supervisory role.
A strong background within a customer service or contact centre environment.
Proven experience coaching, mentoring and developing high-performing teams.
Experience managing KPIs, quality standards and service performance.
A genuine passion for delivering exceptional customer service.
Competitive salary of up to £35,000 (depending on experience).
Monday-Friday working hours with a great work-life balance.
Genuine opportunities for career progression.
If you're an experienced Customer Service Team Leader looking to join a business that values its people as much as its customers, we'd love to hear from you.
Customer Service Team Leader (Senior Team Leader) in London employer: Interaction - Peterborough
Join a dynamic and rapidly expanding company in the energy sector, where your ambition and drive will be rewarded with a competitive salary and bonus structure. Our vibrant office culture fosters collaboration and innovation, providing ample opportunities for personal and professional growth. Located in St Ives, Cambridgeshire, we offer a supportive environment that encourages you to thrive in your sales career while making a meaningful impact in the industry.
Contact Details:
Interaction - Peterborough Recruitment Team
