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Customer Service Advisor
St Ives, Cambridgeshire | £12.71 per hour | Full Time | Temporary to Permanent
Start Date: October 2026 and beyond
Full time in the office, 8am – 17:30pm
**Multiple Positions Available**
Interaction Recruitment is delighted to be working in partnership with our client to recruit a number of Customer Service Advisors to join their team ahead of their busiest period of the year.
This is an excellent opportunity to join a well-established organisation that prides itself on delivering an exceptional customer experience. If you enjoy helping people, thrive in a fast-paced environment, and are looking for a long-term opportunity with genuine career prospects, we'd love to hear from you.
These are ongoing temporary positions with the opportunity to become permanent for the right candidates.
The Role
As a Customer Service Advisor, you will be the first point of contact for customers, providing a professional, friendly and efficient service while handling a variety of enquiries.
Your responsibilities will include:
- Handling inbound customer calls and emails.
- Assisting customers with delivery and account queries.
- Investigating customer issues and resolving escalated enquiries in a professional and timely manner.
- Liaising with internal departments to ensure the best possible outcome for customers.
- Updating and maintaining accurate customer records across multiple systems.
- Delivering an outstanding level of customer service at every interaction.
About You
We're looking for individuals who are passionate about customer service and can remain calm and organised while working in a busy environment.
To be successful, you will have:
- Previous experience within a customer service is essential, ideally office based or call-centre, but we will consider hospitality and retail.
- An excellent telephone manner and strong written communication skills.
- Confidence using multiple computer systems simultaneously.
- Strong problem-solving skills with a customer-focused approach.
- Excellent organisational skills and attention to detail.
- The ability to prioritise workload and perform well under pressure.
- A positive attitude with a willingness to learn and develop. xgikmsk
Please note: Successful candidates must be available to attend a 2-week induction and training programme upon start date, no annual leave can be taken during this period
If you're interested in being considered for this position, then please apply today or contact the Peterborough Branch for a confidential chat and ask for Tilly or Kara.
INDPB
Please click on the apply button to read the full job description
Customer Service Advisor in Hunstanton employer: Interaction - Peterborough
At Interaction Recruitment, we pride ourselves on being an excellent employer for HGV Class 1 and Class 2 drivers, offering competitive pay starting from £18.65 per hour and a variety of shifts to suit your lifestyle. Our supportive work culture fosters professional growth, with ongoing and temporary assignments that provide flexibility and opportunities for advancement in the driving sector across Northampton, Peterborough, Kettering, and Wisbech. Join us for immediate starts and experience a rewarding career with a company that values reliability and professionalism.
Contact Details:
Interaction - Peterborough Recruitment Team
