At a Glance
- Tasks: Provide first-line IT support and resolve queries for clients in Dutch.
- Company: Join a dynamic IT company with a modern service office in Peterborough.
- Benefits: Competitive pay, overtime, full training, and weekly pay.
- Other info: Opportunity for career progression and a chance to earn 'Temp of the Month' vouchers!
- Why this job: Make a real difference by helping clients with their IT issues.
- Qualifications: Fluent in English and Dutch, strong customer service skills.
The predicted salary is between 29500 - 30500 £ per year.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.
Hours: 37.5 hours per week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends)
Pay: £14.22
What's on offer:
- Competitive pay
- Overtime available (time and half)
- Full training provided
- Weekly pay
- Opportunity to progress within a growing IT team
- Temp of the Month - vouchers!
Duties include:
- Providing first-line IT support to external clients, resolving queries efficiently and professionally
- Logging, tracking, and updating support tickets accurately in the system
- Troubleshooting hardware, software, and network issues, escalating where necessary
- Guiding clients through step-by-step solutions over the phone or via email
- Maintaining clear documentation of common issues and solutions to support team knowledge
- Supporting the team with general IT tasks and contributing to ongoing process improvements
- Ensuring high levels of customer satisfaction and building strong relationships with clients
Who we're looking for:
- Fluent in English and Dutch, written and verbal
- Strong customer service skills
- Previous call centre experience beneficial but not essential
- Organised and methodical in approach to work
- Previous experience in IT support is beneficial but not essential
If you are the candidate we are looking for then please apply today or call 01733 558877 for more information.
Dutch Speaking Customer Service Advisor employer: Interaction - Peterborough
Join a dynamic and supportive team at our modern service office in Peterborough, where we prioritise employee growth and development. As a Dutch Speaking Customer Service Advisor, you'll enjoy competitive pay, flexible hours, and the opportunity to progress within a thriving IT environment, all while receiving comprehensive training and support. Our vibrant work culture fosters collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Interaction - Peterborough Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dutch Speaking Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves speaking Dutch and English, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Dutch Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant skills and experiences that match the job description. We want to see how your background fits with the role of a Dutch Speaking Customer Service Advisor, so don’t hold back on showcasing your customer service skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Be sure to mention your fluency in Dutch and any previous experience in IT support or customer service that makes you stand out.
Show Off Your Communication Skills:Since this role involves a lot of interaction with clients, we want to see your communication skills in action. Make sure your application is clear, concise, and free of errors. This will show us that you can handle customer queries professionally!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Interaction - Peterborough
✨Brush Up on Your Dutch
Since this role requires fluency in Dutch, make sure you practice speaking and writing in the language. Prepare to answer common customer service scenarios in Dutch, as this will showcase your language skills and confidence.
✨Know Your IT Basics
Familiarise yourself with basic IT support concepts, such as troubleshooting hardware and software issues. Being able to discuss these topics during the interview will demonstrate your readiness for the role and your ability to handle client queries effectively.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you provided excellent customer service. Be ready to share specific situations where you resolved issues or improved customer satisfaction, as this is crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and team dynamics. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
