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- Tasks: Provide exceptional customer support via calls and emails, resolving queries efficiently.
- Company: Join a family-feel company that values its employees and fosters a supportive culture.
- Benefits: Enjoy free parking, modern office space, social events, and ongoing training opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Customer service experience is a plus, but a passion for helping others is key.
- Other info: Potential for permanent role based on performance; flexible rota for better work-life balance.
The predicted salary is between 12 - 16 £ per hour.
Hours: Monday to Friday, 08:00 - 17:30 (37 hours per week on rotational early/late shifts) - Office based.
Start Date: 20th Jan - Temporary with potential to become permanent.
Salary: £12.21ph
Location: St Ives
Do you want to work for a family-feel company where you are truly valued? Are you passionate about making a difference? Can work well under pressure?
Interaction Recruitment is proudly partnered with a leading specialist in their market, based in Cambridgeshire, known for expert knowledge, outstanding service, and a supportive working environment. As our client is heading into their peak season, we are looking for passionate and customer-focused individuals to join the team as Inbound Customer Service Advisors.
Benefits:
- Family-feel company culture where employees are recognised and appreciated
- Free on-site parking
- Modern, stylish office and kitchen area
- Company parties and social events in summer and winter
- Ongoing training and development opportunities
- Rota provided in advance for better work-life planning
- Temporary-to-permanent opportunity based on performance
What will you be doing?
As an Inbound Customer Service Advisor, you will be the first point of contact for our valued customers, providing prompt, helpful, and professional support. Responsibilities include:
- Handling high volumes of inbound calls and emails in a polite and timely manner
- Providing accurate information regarding products, orders, and deliveries
- Investigating and resolving customer queries quickly and effectively
- Logging interactions with precision using internal systems
- Working closely with internal teams to ensure smooth customer experiences
- Meeting service level targets and call quality standards
Skills or Experience Required:
- Experience in a customer service or call centre role (preferred but not essential)
- A natural passion for delivering outstanding service
- Excellent communication skills - verbal and written
- High attention to detail and strong organisational skills
- Ability to work well under pressure and multitask
- Positive, proactive attitude and strong team ethic
Important to Note:
- You must be available for 1 full week of training
- No holidays should be booked during the first 2-3 weeks of onboarding due to training
- This is an ongoing temporary role, with the potential to go permanent depending on performance and business need
If you are the candidate we are looking for, then apply now to be considered or contact 01733 558877 to discuss further!
Customer Service Advisor employer: Interaction - Peterborough
Contact Detail:
Interaction - Peterborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their family-feel environment.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle customer queries quickly and efficiently, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service right from the start! Use your application to highlight any experiences where you've gone above and beyond to help someone out. We love candidates who are genuinely excited about making a difference.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Mention specific skills like communication and multitasking that we’re looking for. This shows us you’ve done your homework and are serious about joining our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to know how you can help us deliver outstanding service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re in!
How to prepare for a job interview at Interaction - Peterborough
✨Know the Company Culture
Before your interview, take some time to research the company’s culture. Since they pride themselves on a family-feel environment, think about how you can demonstrate your alignment with that ethos. Share examples of how you've contributed to a positive team atmosphere in previous roles.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle queries is key. Prepare specific examples from your past experiences where you successfully resolved customer issues or went above and beyond to provide excellent service. This will show your passion for making a difference.
✨Practice Common Interview Questions
Anticipate questions related to handling pressure and multitasking, as these are crucial for the role. Practise your responses to questions like 'How do you manage high call volumes?' or 'Can you describe a time when you had to resolve a difficult customer issue?' This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows your genuine interest in the position and helps you understand what it takes to excel as part of their team.
