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- Tasks: Provide first-line IT support and resolve queries for clients in Dutch.
- Company: Join a specialist IT company with a modern service office in Peterborough.
- Benefits: Competitive pay, overtime, full training, and weekly pay.
- Other info: Flexible hours with opportunities for progression and Temp of the Month rewards.
- Why this job: Make a real impact while developing your skills in a growing IT team.
- Qualifications: Fluent in English and Dutch, strong customer service skills preferred.
The predicted salary is between 29500 - 29500 £ per year.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.
Hours: 37.5 hours per week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends)
Pay: £14.22
What’s on offer:
- Competitive pay
- Overtime available (time and half)
- Full training provided
- Weekly pay
- Opportunity to progress within a growing IT team
- Temp of the Month - vouchers!
Duties include:
- Providing first-line IT support to external clients, resolving queries efficiently and professionally
- Logging, tracking, and updating support tickets accurately in the system
- Troubleshooting hardware, software, and network issues, escalating where necessary
- Guiding clients through step-by-step solutions over the phone or via email
- Maintaining clear documentation of common issues and solutions to support team knowledge
- Supporting the team with general IT tasks and contributing to ongoing process improvements
- Ensuring high levels of customer satisfaction and building strong relationships with clients
Who we’re looking for:
- Fluent in English and Dutch, written and verbal
- Strong customer service skills
- Previous call centre experience beneficial but not essential
- Organised and methodical in approach to work
- Previous experience in IT support is beneficial but not essential
If you are the candidate we are looking for then please apply today or call 01733 558877 for more information.
Dutch Speaking Customer Service Advisor in Cambridge employer: Interaction - Peterborough
Contact Detail:
Interaction - Peterborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking Customer Service Advisor in Cambridge
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview like it’s the final boss level! Research common questions for customer service roles and practice your answers. Don’t forget to highlight your Dutch language skills and any relevant IT experience.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm for the role shine through. Companies love candidates who are not just qualified but also a great fit for their team culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows you’re genuinely interested in the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Dutch Speaking Customer Service Advisor in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role! Highlight any customer service experience and IT skills you have. We want to see how you can bring your unique flair to our team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your personality and explain why you're the perfect fit for the Dutch Speaking Customer Service Advisor role. We love a bit of enthusiasm!
Show Off Your Language Skills: Since this role requires fluency in Dutch and English, make sure to showcase your language skills clearly. We want to know how comfortable you are communicating in both languages, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and we’ll get your application in front of the right people in no time!
How to prepare for a job interview at Interaction - Peterborough
✨Brush Up on Your Dutch
Since this role requires fluency in Dutch, make sure you practice speaking and writing in the language. Prepare to answer common interview questions in Dutch to show your confidence and proficiency.
✨Know Your IT Basics
Familiarise yourself with basic IT support concepts, such as troubleshooting hardware and software issues. Being able to discuss these topics will demonstrate your readiness for the role and your ability to handle customer queries effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues and maintained client satisfaction, as this is crucial for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, training processes, and opportunities for progression. This shows your interest in the role and helps you gauge if the company is the right fit for you.