At a Glance
- Tasks: Manage and develop B2B customer accounts in the packaging industry.
- Company: Established business in the dynamic packaging sector.
- Benefits: Competitive salary, 23 days holiday, and immediate start available.
- Other info: Collaborative environment with opportunities for professional development.
- Why this job: Build strong customer relationships and drive account growth in a thriving industry.
- Qualifications: Experience in the packaging industry and strong customer service skills.
The predicted salary is between 28000 - 35000 £ per year.
All candidates should make sure to read the following job description and information carefully before applying.
Internal Account Manager – Packaging
Location: Letchworth
Salary: £28,000-35,000 DOE
Hours: Monday to Friday, 08:30–17:00
Holiday: 23 days plus bank holidays
Start Date: Immediate start available
The Opportunity
We are currently recruiting for an experienced Internal Account Manager to join a well-established business operating within the packaging industry.
Working closely with the external sales team, you will take responsibility for managing and developing existing B2B customer accounts, responding to enquiries, preparing quotations and identifying opportunities to increase account value.
This is an excellent opportunity for someone with existing packaging industry experience who enjoys building strong customer relationships and has a commercially minded approach to account management and sales.
Key Responsibilities
- Manage and develop a portfolio of existing customer accounts, acting as their main day-to-day point of contact.
- Handle incoming enquiries and prepare accurate, competitive quotations within agreed timescales.
- Proactively follow up quotations and outstanding opportunities to convert enquiries into orders.
- Identify and develop lower-spend accounts, working to increase their value and potential over time.
- Provide excellent day-to-day customer support, dealing with queries, orders and any issues efficiently.
- Work closely with external sales, production and operations teams to ensure a smooth and reliable customer experience.
- Identify additional sales opportunities across existing accounts.
- Maintain accurate customer, quotation and order information.
- Ensure customer specifications, dimensions, pricing and delivery requirements are handled with a high level of accuracy.
About You
The successful candidate will have previous experience within the packaging industry – this is essential. xgikmsk
You will ideally have a strong understanding of packaging products and processes, particularly within corrugated packaging. This may include knowledge of:
- Corrugated board grades
- Box styles and specifications
- Dimensions and bespoke packaging requirements
- Minimum order quantities
- Lead times
- General packaging products and terminology
- Experience gained within a packaging manufacturer, merchant, distributor or simila
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