At a Glance
- Tasks: Support customers with delivery bookings and ensure smooth operations.
- Company: Join a friendly team in a dynamic customer service environment.
- Benefits: Earn £12.71 per hour with flexible shift options and a supportive atmosphere.
- Other info: Enjoy a positive, team-focused culture with opportunities for growth.
- Why this job: Perfect for problem-solvers who love helping others and thrive in a busy setting.
- Qualifications: Strong communication skills and basic admin experience required.
The predicted salary is between 25000 - 25000 € per year.
£12.71 per hour | Contract until January
Shift options: Sun–Wed or Wed–Sat
Hours: 10am – 6pm
About the Role
We're looking for a proactive Customer Service & Admin Assistant to join a busy, friendly team supporting customers with their delivery bookings. This role is ideal for someone who enjoys problem-solving, speaking with customers, and keeping things running smoothly behind the scenes.
Key Responsibilities
- Calling customers to reschedule delivery dates and times
- Preventing failed deliveries by confirming access, availability, and booking details
- Providing excellent customer service with a confident, professional phone manner
- Updating internal systems and maintaining accurate records
- General administration and database use to support the wider team
What We're Looking For
- Strong communication and telephone skills
- A calm, friendly approach to customer conversations
- Ability to multitask and manage a steady workload
- Basic admin experience and confidence using databases or CRM systems
- Reliability and a positive, team-focused attitude
Customer Service & Admin Assistant in Stevenage employer: Interaction - Letchworth
Join our dynamic team as a Customer Service & Admin Assistant, where you'll thrive in a supportive and friendly environment that values your contributions. We offer competitive pay, flexible shift options, and opportunities for personal and professional growth, making it an ideal place for those seeking meaningful work in customer service. Our commitment to employee well-being and development ensures that you will be part of a company that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Admin Assistant in Stevenage
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills and admin experience.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled customer issues or streamlined admin tasks. Be ready to share these stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our friendly team.
We think you need these skills to ace Customer Service & Admin Assistant in Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about chatting with customers, make sure your written application reflects your strong communication skills. Use clear and friendly language to show us you can connect well with people.
Highlight Your Admin Experience:Don’t forget to mention any admin experience you have! We want to see how you've managed tasks in the past, so share specific examples of how you've kept things organised and running smoothly.
Be Proactive in Your Approach:We love a proactive attitude! In your application, let us know how you've taken initiative in previous roles, especially when it comes to problem-solving or improving processes.
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Interaction - Letchworth
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service & Admin Assistant. Familiarise yourself with the key tasks like rescheduling deliveries and maintaining accurate records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer interactions in the past. This will showcase your ability to engage with customers effectively.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've solved problems or improved processes in previous roles. Be ready to discuss these examples during the interview, as they highlight your proactive approach and ability to keep things running smoothly, which is essential for this job.
✨Be Ready to Multitask
In this role, you'll need to juggle various tasks simultaneously. Prepare to discuss how you've managed multiple responsibilities in the past. You could even mention any tools or techniques you use to stay organised, which will show that you're well-equipped to handle the workload.
