At a Glance
- Tasks: Manage customer calls, convert enquiries into sales, and ensure smooth order fulfilment.
- Company: Well-established supplier of building materials with a supportive team culture.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and ongoing training.
- Other info: Dynamic role with excellent career progression opportunities in a collaborative environment.
- Why this job: Join a respected business and make a real impact in customer service and sales.
- Qualifications: Experience in telesales or customer service, strong communication skills, and CRM proficiency.
The predicted salary is between 32000 - 34000 £ per year.
An exciting opportunity has arisen for an experienced Sales & Customer Service Advisor to join a busy and well-established supplier of building materials based in Letchworth. This is a fantastic role for someone who enjoys building relationships over the phone, thrives in a fast-paced environment, and is motivated by delivering excellent customer service while driving sales.
As part of a friendly and supportive branch team, you will play a key role in supporting sales by managing both inbound and outbound calls, converting enquiries into orders, and ensuring a smooth customer journey from enquiry through to delivery.
Key Responsibilities- Manage a high volume of inbound and outbound customer calls
- Identify customer needs and convert enquiries into sales
- Process orders, quotations, and amendments accurately
- Build strong relationships with both trade and retail customers
- Upsell and promote products to maximise sales opportunities
- Maintain accurate records using CRM and internal systems
- Work closely with internal teams to ensure efficient order fulfilment
- Contribute towards individual and team sales targets
- Previous experience in telesales, sales, or customer service
- Strong telephone manner with excellent communication skills
- Confident using CRM systems and Microsoft Office
- Target-driven with a proactive and resilient approach
- Highly organised with the ability to multitask effectively
- A team player with a positive and flexible attitude
- Experience within a builders merchants or similar environment is highly desirable
- Monday to Friday: 7:30am – 5:00pm
- 1 in 2 Saturdays: 8:00am – 12:00pm
- Competitive salary (£32,000 – £34,000 DOE)
- 25 days holiday + bank holidays + additional celebration day
- Company pension scheme
- Employee Assistance Programme & online GP access
- Ongoing training and career development opportunities
- Staff discounts
- Supportive team environment with real progression potential
This is a brilliant opportunity to join a respected and growing business where your contribution will be valued. You'll be part of a collaborative team, gain valuable product knowledge, and play a key role in helping customers find the right solutions for their projects.
Sales & Customer Service Advisor employer: Interaction - Letchworth
Join a respected and growing supplier of building materials in Letchworth, where your role as a Sales & Customer Service Advisor will be pivotal in delivering exceptional customer experiences. Enjoy a supportive team environment that values your contributions, offers ongoing training and career development opportunities, and provides a competitive salary alongside generous benefits, including 25 days holiday and staff discounts. This is an excellent opportunity for those looking to thrive in a fast-paced setting while building meaningful relationships with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you build rapport during your calls and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Role-play with a friend or family member to get comfortable with handling different customer scenarios. The more confident you are on the phone, the better you'll perform in those high-pressure situations.
✨Tip Number 3
Be proactive! Don’t just wait for the job to come to you. Reach out to the company directly through our website, express your interest, and ask about any upcoming opportunities. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Follow up after your calls! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Sales & Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in sales or customer service, and don’t forget to showcase your strong telephone manner and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Sales & Customer Service Advisor role. Mention your passion for building relationships and how you thrive in fast-paced environments.
Showcase Your Achievements:When detailing your experience, focus on specific achievements. Did you exceed sales targets? Did you receive positive feedback from customers? Numbers and examples can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen and ready to join our fantastic team!
How to prepare for a job interview at Interaction - Letchworth
✨Know Your Product
Before the interview, make sure you familiarise yourself with the products and services offered by the company. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. You could even role-play common customer scenarios with a friend to get comfortable with handling inquiries and upselling.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past roles where you successfully managed customer relationships or resolved issues. Highlighting these experiences will demonstrate your capability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about team dynamics, sales targets, or training opportunities. This shows you're not just interested in the job, but also in how you can grow within the company.
