At a Glance
- Tasks: Lead a dynamic team and manage daily operations at our busy New Malden branch.
- Company: Reputable home-improvement installation business with a strong focus on customer service.
- Benefits: Competitive salary, bonuses, company car, mobile phone, and generous holiday allowance.
- Other info: Supportive environment with full training and excellent career growth opportunities.
- Why this job: Join a hands-on role where you can make a real impact and develop your leadership skills.
- Qualifications: Sales and leadership experience, strong communication skills, and a team-focused approach.
The predicted salary is between 45000 - 45000 £ per year.
A long-established and reputable home-improvement installation business is seeking an experienced Branch Manager to lead operations at its busy New Malden branch. They are looking for a confident, hands-on leader who can manage a small team, drive branch performance, and ensure exceptional customer service.
The Role
This position oversees the full day-to-day running of the branch, including customer enquiries, sales, administration, scheduling installations, and supporting a team of five. It is a practical, hands-on role that includes occasional lifting of products and developing strong product knowledge across the company's range.
Key Responsibilities
- Managing a team of five and overseeing daily workflow
- Handling customer enquiries and product sales across garage doors and related home-improvement products
- Responding to emails and managing all branch communication
- Answering telephone enquiries from customers, colleagues and suppliers
- Providing face-to-face customer service
- Checking deliveries and ensuring accuracy of stock received
- Supporting operational tasks including occasional heavy lifting
Essential Skills & Competencies
- Sales experience within a customer-facing environment
- Leadership experience with the ability to motivate and support a small team
- Strong organisational skills and the ability to prioritise effectively
- Excellent written and verbal communication
- IT literate
- Team-focused approach
- High attention to detail
- Full UK driving licence (up to 3 points acceptable)
Desirable Backgrounds
- Experience in garage doors, construction, builders' merchants, home improvements, or similar product-led installation environments.
Hours
- Monday – Friday: 7.30am – 5.00pm
- Saturday: 9.00am – 12.30pm (rota basis)
Benefits
- £45,000 per annum
- Monthly, quarterly and annual performance-related bonuses
- Company car
- Company mobile phone
- 5 weeks' holiday + bank holidays
- Company pension contributions
- Company cash health plan
- Supportive working environment and full training provided
Branch Managers in New Malden employer: Interaction - Letchworth
Join a long-established and reputable home-improvement installation business as a Branch Manager in New Malden, where you will lead a dedicated team in a supportive and dynamic environment. With competitive benefits including a salary of £45,000, performance-related bonuses, and a company car, this role offers not only financial rewards but also opportunities for personal and professional growth. Embrace a hands-on leadership position that values exceptional customer service and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
