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Engineering Service Coordinator
Location: Wakefield, WF2 – Fully Office Based
Hours: Monday to Friday, 08:00 – 17:00
Salary: £28,000 – £32,000
We are looking for an experienced Engineering Service Coordinator to join a busy, fast-paced service operation based in Wakefield.
This is a hands-on coordination role where you will be responsible for managing engineers, organising their schedules and allocating jobs across a range of industrial and commercial sites. You will need to be comfortable working in a reactive environment, managing changing priorities and making sure engineers are in the right place, at the right time, with the right information.
You will coordinate three key areas of the business: PPM (planned preventative maintenance), reactive service and installations.
Key Responsibilities
- Manage and coordinate a team of field engineers, including their daily schedules, workloads and availability.
- Plan and allocate engineers to planned maintenance, reactive call-outs and installation jobs across industrial and commercial sites.
- Manage engineer diaries, appointments and travel to ensure resources are used efficiently.
- Respond quickly to urgent jobs and changing client requirements, regularly rescheduling engineers when priorities change.
- Act as a key point of contact for clients, providing professional, proactive and timely updates.
- Coordinate reactive repairs from initial client call through to engineer attendance and completion.
- Plan and schedule PPM works, ensuring maintenance is completed within agreed timescales.
- Coordinate installation works, including site surveys, quotations, purchasing and subcontractor requirements.
- Liaise closely with engineers to ensure they have the correct job details, parts, equipment and access information.
- Coordinate suppliers and subcontractors where required.
- Monitor outstanding jobs and ensure works are completed and closed down correctly.
- Work closely with the sales and purchasing teams to ensure a smooth service from quotation through to completion. xgikmsk
- Maintain accurate records of jobs, engineer activity and client requirements.
- Manage competing priorities while maintaining excellen Please click on the apply button to read the full job description
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