At a Glance
- Tasks: Coordinate urgent and planned security service works, ensuring client satisfaction and system reliability.
- Company: Fast-paced security solutions business focused on protecting people and assets.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a proactive team where every decision matters and career growth is encouraged.
- Why this job: Make a real impact in a mission-critical role that protects communities and businesses.
- Qualifications: Experience in service coordination and strong organisational skills required.
The predicted salary is between 28000 - 34000 £ per year.
Hours: Monday to Friday, 08:00 – 17:00
Location: Wakefield, WF2
Salary: £28,000 - £34,000
This is not just a job — it’s a mission-critical role in a fast-paced, security solutions business where system uptime and site protection are essential. Our clients operate in commercial, industrial, and high-security environments, and expect rapid, reliable response. Every call is an opportunity to protect people, property, and assets — not an inconvenience, but the core of what we do.
We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high-pressure environment and is confident managing engineers and workloads across security system installations and maintenance.
You will be responsible for coordinating three key service streams:
- Planned Preventative Maintenance (PPM)
- Reactive service and emergency callouts
- Installations and project works
Job Responsibilities:
- Schedule urgent and planned works for CCTV, access control, intruder alarms, intercoms, and automated security gates
- Act as the first point of contact for clients — professional, calm, and solution-focused
- Manage strict response times, SLAs, budgets, and high client expectations
- Work closely with engineering, purchasing, and sales teams to ensure seamless delivery
- Coordinate site surveys, quotations, system upgrades, and installations from start to finish
- Liaise with subcontractors, suppliers, and internal engineers to ensure smooth deployment of works
- Reprioritise and reschedule resources in real time to meet urgent security requirements
- Ensure all service and installation works are delivered efficiently, safely, and on time
- Manage reactive service requests, engineer dispatch, and emergency breakdown response
- Oversee PPM scheduling for security systems, ensuring compliance and system reliability
- Maintain clear and professional communication with clients at all times
- Support commercial performance by protecting margins and improving operational efficiency
Experience Required:
- Proven experience in service coordination, scheduling, or project coordination within a technical or field service environment
- Experience within security systems, fire & security, electrical, facilities, or similar industries is highly desirable
- Strong organisational skills with the ability to manage competing priorities under pressure
- Commercial awareness with a focus on efficiency, profitability, and service delivery
- A strong customer service instinct and ability to manage demanding client expectations
- Experience in roles such as: Service Coordinator / Engineering Coordinator / Engineering Scheduler / Service Scheduler / Maintenance Coordinator / Field Service Coordinator / Service Delivery Coordinator / Contract Coordinator / Security Systems Coordinator or similar
Ready to take control of critical security operations? If you’re organised, proactive, and thrive in a fast-moving environment where every decision matters, we want to hear from you.
Apply now and join a team delivering essential security solutions that protect people, property, and businesses every day.
For further information, please contact Shannon Clough at Interaction Leeds on 0113 866 2042.
Service Coordinator in London employer: Interaction - Leeds
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StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Service Coordinator. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Interaction - Leeds. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Service Coordinator candidates.
✨Directly Apply to Interaction - Leeds
Don’t forget to apply for the Service Coordinator role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Interaction - Leeds.
We think you need these skills to ace Service Coordinator in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Interaction - Leeds. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Interaction - Leeds.
How to prepare for a job interview at Interaction - Leeds
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Interaction - Leeds.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Interaction - Leeds.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Interaction - Leeds.
