At a Glance
- Tasks: Coordinate security service operations and manage urgent client requests in a fast-paced environment.
- Company: Dynamic security solutions business focused on protecting people and assets.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a mission-critical role where your work directly impacts safety and security.
- Qualifications: Experience in service coordination and strong organisational skills required.
The predicted salary is between 28000 - 34000 £ per year.
Service Coordinator – Security Solutions
Hours: Monday to Friday, 08:00 – 17:00
Location: Wakefield, WF2
Salary: £28,000 - £34,000
This is not just a job — it's a mission-critical role in a fast-paced, security solutions business where system uptime and site protection are essential. Our clients operate in commercial, industrial, and high-security environments, and expect rapid, reliable response. Every call is an opportunity to protect people, property, and assets — not an inconvenience, but the core of what we do.
We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high-pressure environment and is confident managing engineers and workloads across security system installations and maintenance.
You will be responsible for coordinating three key service streams:
- Planned Preventative Maintenance (PPM)
- Reactive service and emergency callouts
- Installations and project works
Job Responsibilities:
- Schedule urgent and planned works for CCTV, access control, intruder alarms, intercoms, and automated security gates
- Act as the first point of contact for clients — professional, calm, and solution-focused
- Manage strict response times, SLAs, budgets, and high client expectations
- Work closely with engineering, purchasing, and sales teams to ensure seamless delivery
- Coordinate site surveys, quotations, system upgrades, and installations from start to finish
- Liaise with subcontractors, suppliers, and internal engineers to ensure smooth deployment of works
- Reprioritise and reschedule resources in real time to meet urgent security requirements
- Ensure all service and installation works are delivered efficiently, safely, and on time
- Manage reactive service requests, engineer dispatch, and emergency breakdown response
- Oversee PPM scheduling for security systems, ensuring compliance and system reliability
- Maintain clear and professional communication with clients at all times
- Support commercial performance by protecting margins and improving operational efficiency
Experience Required:
- Proven experience in service coordination, scheduling, or project coordination within a technical or field service environment
- Experience within security systems, fire & security, electrical, facilities, or similar industries is highly desirable
- Strong organisational skills with the ability to manage competing priorities under pressure
- Commercial awareness with a focus on efficiency, profitability, and service delivery
- A strong customer service instinct and ability to manage demanding client expectations
- Experience in roles such as: Service Coordinator / Engineering Coordinator / Engineering Scheduler / Service Scheduler / Maintenance Coordinator / Field Service Coordinator / Service Delivery Coordinator / Contract Coordinator / Security Systems Coordinator or similar
Ready to take control of critical security operations?
Adult Service Co-ordinator (Full Time) (Permanent) in London employer: Interaction - Leeds
Join a thriving Builders Merchant in Chesterfield, where we prioritise employee growth and development within a supportive and professional environment. With competitive salaries and ongoing training, we empower our team to excel in their careers while fostering strong relationships with customers and colleagues alike. Experience the stability of a well-established sector and take your management career to the next level with us.
StudySmarter Expert Advice🤫
We think this is how you could land Adult Service Co-ordinator (Full Time) (Permanent) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Interaction - Leeds. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Interaction - Leeds before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Adult Service Co-ordinator (Full Time) (Permanent) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Interaction - Leeds:Your cover letter is your chance to shine! Tell us why you want to work at Interaction - Leeds specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Interaction - Leeds!
How to prepare for a job interview at Interaction - Leeds
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
