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For Companies At a Glance
- Tasks: Manage breakdown calls, coordinate with suppliers, and keep customers informed.
- Company: Dynamic service provider in Castleford focused on operational efficiency.
- Benefits: Competitive pay, additional out-of-hours compensation, and a supportive team environment.
- Why this job: Join a vital role that directly impacts customer satisfaction and service quality.
- Qualifications: Strong communication skills, customer service experience, and Microsoft Office proficiency.
- Other info: Opportunity for growth in a fast-paced and rewarding environment.
The predicted salary is between 36000 - 60000 £ per year.
A service provider in Castleford is looking for a Breakdown Controller to ensure operational efficiency. The role involves:
- Taking breakdown calls
- Coordinating with suppliers
- Maintaining customer communications
Additionally, the ideal candidate should be:
- Organized
- Possess excellent communication skills
- Have customer service experience
Microsoft Office proficiency is required, and vehicle knowledge is an asset. The position requires out-of-hours coverage, with additional pay for this duty.
Breakdown Controller: Dispatch & Customer Care Lead in Castleford employer: Interaction - Leeds
Contact Detail:
Interaction - Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown Controller: Dispatch & Customer Care Lead in Castleford
✨Tip Number 1
Get to know the company! Research their values and services so you can tailor your conversations during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly will be key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with people in the industry on LinkedIn or attend local events. You never know who might have a lead on a job or can give you insider tips about the company.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for jobs that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Breakdown Controller: Dispatch & Customer Care Lead in Castleford
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role involves maintaining customer communications, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively interact with customers and suppliers.
Highlight Your Organisational Skills: Being organised is key for a Breakdown Controller. In your application, share examples of how you've successfully managed multiple tasks or coordinated with different teams in previous roles. This will show us that you can handle the demands of the job.
Demonstrate Your Customer Service Experience: We want to see your customer service experience shine through! Include specific instances where you've gone above and beyond to help customers, as this will resonate well with our focus on operational efficiency and customer satisfaction.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your application!
How to prepare for a job interview at Interaction - Leeds
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle breakdowns and the services offered. Being able to discuss common issues and solutions will show that you're not just a great communicator, but also someone who understands the industry.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated with different teams. This role requires excellent organisational skills, so demonstrating your ability to juggle responsibilities will definitely impress.
✨Practice Your Communication
Since this position involves a lot of customer interaction, practice how you would handle various customer scenarios. Think about how you would reassure a distressed customer over the phone and keep them informed throughout the process.
✨Get Comfortable with Microsoft Office
Familiarise yourself with Microsoft Office tools, especially Excel and Word. You might be asked about how you use these tools in your daily tasks, so having specific examples ready will help you stand out as a tech-savvy candidate.
