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- Tasks: Manage engineer schedules and customer repair calls efficiently.
- Company: Join a dynamic team focused on outstanding customer service in Corby.
- Benefits: Enjoy flexible hours, extra pay for weekend shifts, and a supportive work environment.
- Why this job: Be part of a role that values organisation and communication while making a real impact.
- Qualifications: Looking for motivated individuals with strong communication and organisational skills.
- Other info: Work Monday to Friday with early finishes and occasional weekend shifts.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity to join our client in Corby has arisen. As Repairs Scheduler/Planner, you will support our client's customer services function reporting to the Customer Service Manager, with the utmost appreciation of the importance of delivering outstanding customer service.
The successful candidate will understand the importance of managing client SLAs and prioritising customer calls, with effective communication to internal stakeholders and customers alike. There is added responsibility, namely:
- Managing Engineer schedules/diaries/route planning for customer repairs
- Customer Services and general Administration
- Management of stock for repairs purposes
- Responsible for the warranty claims process
We are looking for a highly motivated individual who can set their own daily routine, working in an organised and methodical manner. Working hours are 08:30 to 17:00 Monday to Thursday, with a 16:00 finish on Fridays and there is 30 minutes allocated for lunch each day. In addition, there is also 1 or 2 weekends a month to cover which comes with an extra shift payment of £75 per day, so £150 per weekend worked.
If you have the skills and experience and desire to succeed in a role like this, please apply today!
Repairs Scheduler/ Planner in Corby employer: Interaction - Kettering
Contact Detail:
Interaction - Kettering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Scheduler/ Planner in Corby
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Repairs Scheduler/Planner. Understanding how to manage engineer schedules and prioritise customer calls will give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your communication skills. Since this role involves liaising with both internal stakeholders and customers, being able to demonstrate effective communication techniques can set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills. Prepare examples of how you've successfully managed multiple tasks or schedules in the past, as this will highlight your ability to work methodically and efficiently.
✨Tip Number 4
Be ready to discuss your experience with stock management and warranty claims. Having specific examples of how you've handled these processes will demonstrate your capability and readiness for the role.
We think you need these skills to ace Repairs Scheduler/ Planner in Corby
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Repairs Scheduler/Planner. Highlight your experience in managing schedules, prioritising tasks, and delivering excellent customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your organisational skills, ability to manage SLAs, and any relevant experience in customer service or administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Discuss how your background makes you a suitable candidate and express your enthusiasm for contributing to the company's customer service function.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Interaction - Kettering
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Repairs Scheduler/Planner. Familiarise yourself with managing engineer schedules, customer service priorities, and the warranty claims process. This knowledge will help you answer questions confidently.
✨Showcase Your Organisational Skills
Since the role requires a methodical approach, be prepared to discuss how you organise your daily tasks. Share examples from your past experiences where your organisational skills led to successful outcomes, especially in managing schedules or prioritising tasks.
✨Emphasise Communication Abilities
Effective communication is key in this role. Be ready to demonstrate how you communicate with both internal stakeholders and customers. You might want to prepare examples of how you've handled difficult conversations or resolved conflicts in previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as managing conflicting schedules or handling customer complaints, and how you would address them.
