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For Companies At a Glance
- Tasks: Lead a dynamic hire operation and ensure top-notch service delivery across the UK.
- Company: Join a growing company that values teamwork and customer satisfaction.
- Benefits: Enjoy a competitive salary, 24 days holiday, and career development opportunities.
- Why this job: Take ownership of operations and make a real impact in a fast-paced environment.
- Qualifications: Experience in hire management and strong communication skills are essential.
- Other info: Be part of a supportive team with exciting social events and wellbeing initiatives.
The predicted salary is between 36000 - 36000 £ per year.
Location: Kettering area, Northamptonshire
Reporting to: National Hire & Sales Manager
Salary: £36k
Hours: Monday to Friday, 40 hours per week (flexible between 07:00 – 18:00). Additional hours may be required to fulfil the needs of the role.
About the Role
Interaction Recruitment is proud to be recruiting on behalf of our client for an experienced and driven Hire Manager to join their growing short-term hire function. This is an exciting opportunity to take ownership of a busy hire operation, leading a team and ensuring excellent service delivery across the UK. You will play a key role in managing day-to-day hire activities, supporting customers, and driving operational efficiency.
Key Responsibilities
- Work collaboratively with the Hire Desk team to support hire operations nationwide
- Manage the day-to-day activity of a hire department, ensuring high levels of customer satisfaction
- Oversee all aspects of short-term hire including scheduling, customer communication, transport bookings, quotations, and invoicing
- Lead and support the team to ensure all hire administration is accurate and completed on time
- Build and maintain strong relationships with suppliers, identifying cross-hire opportunities
- Develop strong customer relationships and resolve issues quickly and effectively
- Take ownership of day-to-day operational challenges
- Work closely with Service and Sales teams to ensure a seamless customer experience
- Ensure compliance with internal CRM systems and support ongoing process improvements
- Develop, mentor, and support team members to achieve business objectives and KPIs
About You
The ideal candidate will have:
- Extensive knowledge and experience within forklifts, materials handling equipment, or plant hire
- A proactive and customer-focused approach
- Strong organisational and administrative skills
- Excellent communication skills, both telephone and face-to-face
- Experience using Microsoft 365 and ERP/CRM systems (e.g. Protean)
- Proven experience managing a team
- Previous experience within the materials handling service or hire industry (essential)
What's on Offer
- Competitive salary
- 24 days holiday + bank holidays
- Statutory pension contribution
- Career development opportunities – our client is committed to investing in their people
- Company social events
- Wellbeing initiatives, including group fitness sessions
- Additional employee perks and benefits
If you are an experienced Hire professional looking to take the next step in your career, we would love to hear from you.
Interaction Recruitment is acting as an employment agency on behalf of our client.
Hire Manager in Northampton employer: Interaction - Kettering
Contact Detail:
Interaction - Kettering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Manager in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the Hire Manager role. Think about how your experience aligns with their needs and be ready to share specific examples.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Hire Manager in Northampton
Some tips for your application 🫡
Update Your CV: Before you hit that apply button, make sure your CV is up to date! Highlight your relevant experience in the hire industry and any skills that match the job description. We want to see what makes you stand out!
Read the Job Specs: Take a moment to really read through the job specs. Understanding what we're looking for will help you tailor your application and show us you're the perfect fit for the Hire Manager role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure to highlight your key achievements and how they relate to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Interaction - Kettering
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around managing hire operations and customer relationships. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Team Leadership Skills
As a Hire Manager, you'll be leading a team, so be prepared to discuss your leadership style and past experiences. Think of specific examples where you've successfully managed a team or resolved conflicts. This will demonstrate your capability to support and develop team members effectively.
✨Prepare for Customer-Focused Questions
Expect questions about how you handle customer interactions and resolve issues. Prepare examples that highlight your proactive approach and ability to maintain strong customer relationships. This is crucial in ensuring high levels of customer satisfaction in the hire industry.
✨Familiarise Yourself with Relevant Software
Since the role involves using Microsoft 365 and ERP/CRM systems, brush up on your knowledge of these tools. If you have experience with specific software like Protean, be ready to discuss how you've used it to improve operational efficiency or customer service in your previous roles.