Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic hire desk team and manage daily operations for exceptional customer service.
- Company: Join a growing business in the materials handling and hire sector.
- Benefits: Enjoy a competitive salary, 24 days holiday, and career progression opportunities.
- Other info: Thriving workplace with a focus on operational efficiency and customer satisfaction.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in forklift or plant hire, with strong team management skills.
The predicted salary is between 36000 - 36000 £ per year.
Interaction Recruitment is recruiting for an experienced Hire Desk Manager to join a well-established and growing business within the materials handling and hire sector. This is a fantastic opportunity for someone with experience in forklifts, plant hire, or materials handling equipment who enjoys leading a team, building customer relationships, and running a fast-paced hire operation.
The Role
- Take ownership of the day-to-day running of the hire department, ensuring a smooth and efficient service for customers across the UK.
- Work closely with the Hire Desk, Service, and Sales teams while leading and supporting your own team to deliver exceptional customer service.
Key Responsibilities
- Managing daily hire operations from enquiry through to invoicing.
- Leading and supporting the Hire Desk team.
- Coordinating transport, scheduling, quotations, and customer communication.
- Building strong customer and supplier relationships.
- Identifying cross-hire opportunities and improving operational efficiency.
- Resolving customer queries quickly and professionally.
- Ensuring CRM/ERP systems are kept accurate and up to date.
- Supporting and developing team members to achieve KPIs and business goals.
What We're Looking For
- Previous experience within forklift, plant hire, or materials handling.
- Proven team management or supervisory experience.
- Strong organisational and customer service skills.
- Confident communicator with a proactive attitude.
- Experience using Microsoft 365 and CRM/ERP systems.
- Ability to thrive in a busy operational environment.
What's On Offer?
- £36,000 salary.
- 24 days holiday.
Hire Desk Manager in Northampton employer: Interaction - Kettering
Contact Detail:
Interaction - Kettering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Manager in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the materials handling and hire sector. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their growth. This will help you stand out as a candidate who’s genuinely interested in making an impact.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience managing teams and improving operations. Use specific examples to demonstrate how you've built strong customer relationships and resolved issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it gives you a chance to highlight your skills directly to us and show why you’d be a great fit for the Hire Desk Manager role.
We think you need these skills to ace Hire Desk Manager in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in forklift, plant hire, or materials handling. We want to see how your skills match the role of Hire Desk Manager, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading a team and delivering exceptional customer service. Let us know how you can make an impact in our growing business.
Show Off Your Organisational Skills: In your application, give examples of how you've managed daily operations or led a team in a busy environment. We love candidates who can demonstrate strong organisational skills and a proactive attitude!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Interaction - Kettering
✨Know Your Stuff
Make sure you brush up on your knowledge of forklifts, plant hire, and materials handling equipment. Being able to speak confidently about these topics will show that you're not just a manager but someone who understands the industry inside out.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your ability to manage the Hire Desk team effectively.
✨Customer Service is Key
Be ready to discuss how you've built strong customer relationships in previous roles. Share stories that highlight your proactive approach to resolving customer queries and improving service delivery.
✨Familiarise Yourself with CRM/ERP Systems
Since you'll be using CRM and ERP systems, it’s a good idea to mention any relevant experience you have with these tools. If you’ve improved operational efficiency through technology before, make sure to bring that up!