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For Companies At a Glance
- Tasks: Coordinate service operations and ensure outstanding customer experiences in a dynamic team.
- Company: Join a leading organisation in the professional coffee solutions sector.
- Benefits: Competitive salary, pension scheme, on-site parking, and growth opportunities.
- Other info: 12-month maternity cover with potential for career advancement.
- Why this job: Be part of a supportive team and make a real impact in a fast-paced environment.
- Qualifications: Experience in service coordination and strong communication skills are desirable.
The predicted salary is between 26500 - 26500 £ per year.
Location: On-site
Salary: Up to £26,500 per year + £75 per day (weekend rota)
About the Role
We are currently recruiting on behalf of a leading, growing organisation within the professional coffee solutions sector. This is an exciting opportunity for a highly organised and motivated Dispatch Co-ordinator to join a dynamic service team on a 12-month maternity cover contract. In this role, you will support the service function, ensuring the smooth coordination of engineers and delivering an outstanding customer experience. You will play a key role in managing service requests, maintaining SLAs, and acting as a central point of communication between customers, engineers, and internal teams.
Key Responsibilities
- Coordinate the day-to-day operations of the service department, including logging and managing calls via SAP and Mobile X
- Manage and prioritise customer requests in line with agreed SLAs (primarily 24-hour response times)
- Communicate effectively with customers and internal stakeholders, ensuring high service standards
- Schedule engineers and manage workloads efficiently
- Support the delivery of preventative maintenance plans
- Provide quotations and coordinate ad hoc or out-of-contract work
- Handle customer queries and complaints, escalating where necessary
- Track and manage parts requests to ensure timely ordering
- Provide customers with updates on job progress and engineer availability
- Maintain accurate system data for sites and equipment
- Assist in producing customer and internal reports
- Participate in a weekend call rota, acting as a key point of contact for engineers and major clients
About You
- Previous experience in a service or coordination role is desirable
- Strong customer service focus with excellent communication skills
- Comfortable using IT systems such as Microsoft Office and service management tools (e.g. SAP, Mobile X)
- Highly organised with strong attention to detail
- Able to work under pressure and manage competing priorities
- Proactive, flexible, and eager to learn
- Confident in making decisions and escalating issues where appropriate
- Willingness to undergo security checks if required
What's on Offer
- Opportunity to work with a market-leading organisation
- Supportive and collaborative team environment
- A stable business with strong growth and development opportunities
- Company pension scheme
- On-site parking
Contract: 12 months (Maternity Cover)
Work Location: On-site
If you're a proactive and detail-oriented individual looking to take the next step in your career within a fast-paced service environment, we'd love to hear from you.
Dispatch Co-ordinator (12 months maternity cover) in Northampton employer: Interaction - Kettering
Contact Detail:
Interaction - Kettering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Co-ordinator (12 months maternity cover) in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the coffee solutions sector or related fields. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to dispatch coordination. Think about your past experiences and how they relate to the role, especially around customer service and managing priorities.
✨Tip Number 3
Show off your organisational skills! During interviews, share specific examples of how you've successfully managed multiple tasks or coordinated teams in previous roles. This will highlight your fit for the Dispatch Co-ordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Dispatch Co-ordinator (12 months maternity cover) in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dispatch Co-ordinator role. Highlight your experience in service coordination and customer service, and don’t forget to mention any relevant IT skills like SAP or Mobile X!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your organisational skills and how you handle pressure, as these are key for us at StudySmarter.
Show Off Your Communication Skills: Since communication is crucial in this role, make sure to showcase your excellent communication skills in both your CV and cover letter. We want to see how you can effectively liaise with customers and internal teams!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Interaction - Kettering
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Dispatch Co-ordinator role. Familiarise yourself with the key responsibilities like managing service requests and coordinating engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or prioritised effectively. Be ready to discuss how you handle pressure and competing priorities, as this will be crucial for the job.
✨Communicate Like a Pro
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you would explain complex information to customers or internal teams, and be prepared to showcase your customer service skills during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare for questions like how you would handle a customer complaint or manage an urgent service request. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach.