At a Glance
- Tasks: Coordinate service and repair activities, ensuring customer satisfaction and efficient scheduling.
- Company: Join a brand-new Grantham branch of a growing material handling equipment operation.
- Benefits: Enjoy 24 days holiday, pension scheme, and ongoing training opportunities.
- Other info: Exciting opportunity for career growth and bi-annual company socials.
- Why this job: Be part of the founding team and make a real impact in a dynamic environment.
- Qualifications: Experience in service coordination or similar roles, with strong customer service skills.
The predicted salary is between 24300 - 29700 £ per year.
Location: Grantham, Lincolnshire
Salary: Competitive, depending on experience
Hours: Monday to Friday, 40 hours per week, between 7:30am and 5:30pm
Contract: Permanent
Start: Immediate
Interaction Recruitment is recruiting on behalf of our client for an experienced and customer-focused Service Controller to join their brand-new Grantham branch. This is an exciting opportunity to become part of the founding team of a growing material handling equipment operation, helping to establish and develop the service function from the outset.
The Service Controller will play a key role in coordinating service, repair and breakdown activity across the customer base, working closely with customers, field engineers and internal teams to ensure jobs are scheduled efficiently and completed to a high standard.
The Role
- Acting as the first point of contact for customers requiring service, repairs, maintenance or breakdown assistance.
- Coordinating daily service desk activity and ensuring customer enquiries are dealt with promptly and professionally.
- Planning, scheduling and allocating jobs to field service engineers, taking into consideration customer requirements, engineer availability, location, skills and urgency.
- Liaising with customers to arrange engineer attendance, provide updates and manage expectations throughout the job.
- Raising, monitoring and progressing service jobs through the company's ERP/service management system.
- Preparing quotations for repair work and following up with customers to obtain approval where required.
- Liaising with engineers regarding job updates, parts requirements, technical information and completion details.
- Coordinating parts requirements to help minimise customer downtime.
- Reviewing completed engineer reports and ensuring jobs are accurately documented and closed down.
- Supporting accurate and timely invoicing of completed service work.
- Building strong working relationships with customers, engineers, suppliers and internal teams.
- Handling customer queries and resolving issues quickly and professionally.
- Supporting the wider service team with process improvements as the new branch develops.
- Working in accordance with company health, safety and environmental policies and procedures.
About You
We are looking for an organised, proactive and customer-focused individual who enjoys working in a busy environment where priorities can change quickly. You will ideally have:
- Previous experience within a Service Controller, Service Coordinator, Hire Desk, Engineering Support, Transport, Automotive, Plant or similar role.
- Excellent administration, organisation and coordination skills.
- Strong customer service and communication skills.
- Confidence communicating with customers and engineers by telephone and email.
- The ability to prioritise and manage multiple jobs simultaneously.
- Excellent attention to detail and accurate record-keeping skills.
- A calm, professional and solutions-focused approach to problem solving.
- Experience using ERP, CRM or service management systems.
- Good working knowledge of Microsoft 365.
- The ability to work effectively as part of a team and contribute positively to a new branch environment.
- A willingness to learn and support the development of new processes and procedures.
- Experience within the forklift, material handling, plant or engineering sector would be advantageous but is not essential.
The Benefits
- Permanent position
- Monday to Friday, 40 hours per week, Working hours between 7:30am and 5:30pm
- Opportunity to join a brand-new Grantham branch and be part of its founding team
- 24 days holiday + 8 statutory days
- Pension scheme
- Ongoing training and development opportunities
- Bi-annual company socials
If you have experience in service coordination, hire desk, engineering support, transport, automotive, plant or a similar customer-focused environment, and are looking for a permanent opportunity with a growing business, we would love to hear from you. Apply today with your CV and a member of the Interaction Recruitment team will be in touch.
Service Desk Controller in Lincoln employer: Interaction - Kettering
Interaction Recruitment is an exceptional employer, offering a dynamic work environment in the heart of Milton Keynes. With a focus on employee growth and development, we provide uncapped commission and performance incentives that reward hard work and dedication. Our supportive culture encourages autonomy and fosters long-term relationships, making it a fulfilling place for recruitment professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Controller in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Interaction - Kettering. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Interaction - Kettering before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Controller in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Interaction - Kettering:Your cover letter is your chance to shine! Tell us why you want to work at Interaction - Kettering specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Interaction - Kettering!
How to prepare for a job interview at Interaction - Kettering
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
