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For Companies At a Glance
- Tasks: Lead a dynamic hire desk team and manage daily operations for exceptional customer service.
- Company: Join a growing business in the materials handling and hire sector.
- Benefits: Enjoy a competitive salary, 24 days holiday, and career development opportunities.
- Other info: Flexible working hours and a supportive culture with social events and wellbeing initiatives.
- Why this job: Make a real impact while building strong customer relationships in a fast-paced environment.
- Qualifications: Experience in plant hire or materials handling and proven team management skills.
The predicted salary is between 36000 - 36000 £ per year.
Interaction Recruitment is recruiting for an experienced Hire Desk Manager to join a well-established and growing business within the materials handling and hire sector. This is a fantastic opportunity for someone with experience in forklifts, plant hire, or materials handling equipment who enjoys leading a team, building customer relationships, and running a fast-paced hire operation.
The Role
- As Hire Desk Manager, you'll take ownership of the day-to-day running of the hire department, ensuring a smooth and efficient service for customers across the UK.
- You'll work closely with the Hire Desk, Service, and Sales teams while leading and supporting your own team to deliver exceptional customer service.
Key Responsibilities
- Managing daily hire operations from enquiry through to invoicing
- Leading and supporting the Hire Desk team
- Coordinating transport, scheduling, quotations, and customer communication
- Building strong customer and supplier relationships
- Identifying cross-hire opportunities and improving operational efficiency
- Resolving customer queries quickly and professionally
- Ensuring CRM/ERP systems are kept accurate and up to date
- Supporting and developing team members to achieve KPIs and business goals
What We're Looking For
- Previous experience within forklift, plant hire, or materials handling
- Proven team management or supervisory experience
- Strong organisational and customer service skills
- Confident communicator with a proactive attitude
- Experience using Microsoft 365 and CRM/ERP systems
- Ability to thrive in a busy operational environment
What's On Offer?
- £36,000 salary
- 24 days holiday + bank holidays
- Company pension
- Career development opportunities
- Supportive and growing business
- Company social events
- Wellbeing initiatives & group fitness sessions
- Long-term progression opportunities
Location: Kettering area, Northamptonshire
Hours: Monday to Friday, 40 hours per week (flexibility between 07:00–18:00)
Interested? Apply now or contact Interaction Recruitment for a confidential conversation.
Hire Desk Manager in Kettering employer: Interaction - Kettering
Contact Detail:
Interaction - Kettering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Manager in Kettering
✨Tip Number 1
Network like a pro! Reach out to your connections in the materials handling and hire sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in forklift and plant hire. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams in the past, especially in fast-paced environments. Highlight specific examples that demonstrate your ability to build strong customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hire Desk Manager in Kettering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in forklift, plant hire, or materials handling. We want to see how your skills match the role of Hire Desk Manager, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share your passion for customer service and team leadership, and let us know how you can make an impact in our growing business.
Show Off Your Organisational Skills: As a Hire Desk Manager, you'll need to juggle multiple tasks. In your application, give us examples of how you've successfully managed operations in a busy environment before. We love seeing candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Interaction - Kettering
✨Know Your Stuff
Make sure you brush up on your knowledge of forklifts, plant hire, and materials handling equipment. Being able to speak confidently about industry trends and specific equipment will show that you're not just a manager but someone who understands the business inside out.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you supported team members or improved their performance. This role is all about managing and motivating a team, so be ready to share your experiences.
✨Customer Service is Key
Since this role involves building strong customer relationships, think of instances where you've gone above and beyond for a customer. Highlighting your proactive attitude and problem-solving skills will demonstrate that you can handle customer queries effectively.
✨Familiarise Yourself with CRM/ERP Systems
As you'll need to keep systems accurate and up to date, it’s a good idea to mention any experience you have with Microsoft 365 or similar systems. If you can, bring up specific examples of how you've used these tools to improve operational efficiency in previous roles.