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Service Controller
Location: Bury St Edmunds, Suffolk
Salary: Competitive
Hours: Monday to Friday, 40 hours per week, between 7:30am and 5:30pm
Benefits: 24 days' annual leave plus bank holidays, pension, career development opportunities and company socials
The Opportunity
Interaction Recruitment are recruiting on behalf of a growing materials handling equipment business for a Service Controller to join their team in Bury St Edmunds.
This is an exciting opportunity to play a key role in a developing operation, coordinating service, maintenance, repair and breakdown work for customers across the region.
Working closely with customers, field service engineers and internal departments, you will ensure jobs are scheduled efficiently, customer enquiries are handled professionally and service work is completed accurately and on time.
This role would suit an organised, customer-focused individual who enjoys problem-solving, managing competing priorities and working in a busy service environment.
Experience within service coordination, engineering, automotive, plant hire, transport or a similar operational environment would be advantageous, although experience in the forklift or materials handling industry is not essential.
Key Responsibilities
- Act as the first point of contact for customers requiring servicing, repairs, maintenance or breakdown support.
- Coordinate daily service desk activities, ensuring enquiries are handled promptly and accurately.
- Plan, schedule and allocate work to field service engineers, taking account of customer requirements, availability, location, skills and urgency.
- Liaise with customers to arrange engineer visits, provide updates and manage expectations.
- Raise, monitor and update service jobs using the company's service management system, Protean.
- Prepare quotations for repair work and follow up with customers to obtain approval.
- Liaise with engineers regarding job progress, parts requirements, technical information and completion reports.
- Coordinate parts requirements where necessary to minimise customer downtime.
- Review completed engineer reports and ensure jobs are accurately documented and ready for invoicing.
- Support the timely and accurate invoicing of completed service work.
- Build effective working relationships with customers, engineers, suppliers and colleagues.
- Resolve customer queries and service issues professionally and efficiently.
- Support improvements to service desk processes, communication and overall performance. xgikmsk
- Follow company health and safety, environmental and operational procedures.
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Service Controller in Hunstanton employer: Interaction - Kettering
Interaction Recruitment is an exceptional employer, offering a dynamic work environment in the heart of Milton Keynes. With a focus on employee growth and development, we provide uncapped commission and performance incentives that reward hard work and dedication. Our supportive culture encourages autonomy and fosters long-term relationships, making it a fulfilling place for recruitment professionals to thrive.
