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- Tasks: Manage customer calls, process payments, and handle admin tasks daily.
- Company: Join a dynamic Capital Recovery department focused on customer care.
- Benefits: Enjoy a competitive salary and potential remote work options.
- Why this job: Make a difference by helping customers while developing your skills in a supportive environment.
- Qualifications: Previous clerical experience and strong IT skills are essential.
- Other info: Opportunity to work closely with management and enhance your professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Our client has a new and exciting opportunity within their Capital Recovery department for a Collections Administrator. The role will include the following daily duties:
- Handling inbound & outbound customer calls
- Processing payments
- Agreeing affordable payment arrangements with customers
- Responding to correspondence, letters and emails
- Various admin tasks such as updating system
- Always ensuring the fair treatment of customers
- Ensure compliance with Data Protection legislation
- Ensure personal compliance with the applicable Conduct rules
- Fully comply with all company processes and procedures
- In carrying out the main accountabilities of the role ensure that all regulatory and statutory standards are met
- Liaise with and support the Team Managers and Senior Managers
- Ensure Complaints are managed in accordance with the process and requirements, where applicable
The Candidate:
- Prior experience within a clerical role with accurate data input skills required
- Excellent attention to detail
- Confident and professional communication skills, particularly when dealing with telephone enquiries, sympathetic approach to vulnerable persons
- Strong IT proficiency; confident using Microsoft Office
In return our client offers a competitive salary and benefits.
Collections Administrator employer: Interaction - Kettering Careers
Contact Detail:
Interaction - Kettering Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Collections Administrator. Understanding the daily tasks, such as handling customer calls and processing payments, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your communication skills, especially for telephone interactions. Practising how to handle difficult conversations or complaints can set you apart, showing that you're prepared for the role's challenges.
✨Tip Number 3
Gain a solid understanding of Data Protection legislation and compliance standards. Being able to discuss these topics confidently will show your commitment to regulatory requirements in the role.
✨Tip Number 4
Highlight any previous experience in clerical roles or data input tasks during your discussions. Sharing specific examples of your attention to detail and IT proficiency can make a strong impression on potential employers.
We think you need these skills to ace Collections Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Collections Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any prior clerical roles or experience in customer service. Mention specific examples where you demonstrated attention to detail, effective communication, and compliance with regulations.
Showcase IT Proficiency: Since strong IT skills are essential, make sure to mention your proficiency with Microsoft Office and any other relevant software. Provide examples of how you've used these tools in previous roles to enhance your application.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses the hiring manager. Explain why you're interested in the role and how your skills and experiences make you a suitable candidate. Be sure to convey your understanding of the importance of fair treatment and compliance in collections.
How to prepare for a job interview at Interaction - Kettering Careers
✨Showcase Your Communication Skills
As a Collections Administrator, you'll be handling customer calls and correspondence. Make sure to demonstrate your confident and professional communication skills during the interview. Practice answering questions clearly and empathetically, especially when discussing sensitive topics.
✨Highlight Your Attention to Detail
This role requires accurate data input and compliance with various regulations. Be prepared to discuss examples from your past experience where your attention to detail made a difference. Mention any specific tools or methods you use to ensure accuracy in your work.
✨Familiarise Yourself with Data Protection Legislation
Understanding Data Protection is crucial for this position. Brush up on relevant legislation and be ready to explain how you would ensure compliance in your daily tasks. This shows that you take the responsibilities of the role seriously.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle complaints. Think of situations where you've successfully managed difficult conversations or resolved issues, and be ready to share these experiences.
