At a Glance
- Tasks: Provide remote technical support and solve software issues for customers.
- Company: Join a supportive tech company that values its employees.
- Benefits: Competitive salary, flexible working, 25 days leave, and ongoing training.
- Other info: Enjoy a friendly team culture with regular social events.
- Why this job: Kickstart your IT career while helping people and solving tech problems.
- Qualifications: Customer service experience and a passion for technology are ideal.
The predicted salary is between 25000 - 32000 £ per year.
Location: Essendine, Rutland
Job Type: Permanent, Full-Time
Salary: Competitive (Dependent on Experience)
Interaction Recruitment are proud to be recruiting on behalf of our client for a Technical Support Agent to join their established technical support team based in Essendine, Rutland. This is an excellent opportunity for someone who enjoys problem-solving, has a passion for technology, and takes pride in delivering exceptional customer service. Whether you already have technical support experience or are looking to build your career within IT, this role offers ongoing training, development and genuine opportunities for progression.
Working within a collaborative and supportive environment, you'll become an integral part of a team providing remote technical support to customers using specialist software solutions.
The Role
As a Technical Support Agent, you'll be the first point of contact for customers requiring technical assistance. You'll diagnose software issues, provide remote support, explain system functionality, and ensure customers receive an excellent service every time. You'll receive full support from experienced colleagues and managers, with continuous training available as systems evolve and your technical knowledge develops.
Key Responsibilities
- Provide telephone and remote technical support to customers.
- Diagnose and resolve software and system issues.
- Remotely connect to customer systems to investigate and rectify faults.
- Explain software functionality and guide customers through solutions.
- Accurately log calls and maintain detailed support records.
- Escalate complex issues where appropriate.
- Participate in an out-of-hours support rota (approximately 1 week in every 8).
- Continue developing technical knowledge through ongoing training.
- Maintain a professional and organised working environment.
About You
We're looking for someone who enjoys helping people and has a genuine interest in technology. You'll ideally have:
- Excellent IT literacy and fast, accurate keyboard skills.
- Previous experience within a customer service or technical support environment.
- Excellent communication skills, both written and verbal.
- Strong organisational and time management abilities.
- A methodical approach with excellent attention to detail.
- A positive attitude and willingness to learn.
- A strong work ethic and ability to work well within a team.
- An interest in Linux, databases or software troubleshooting would be advantageous, although full training will be provided.
What's on Offer?
Our client believes in investing in their people and offers an excellent working environment alongside a competitive benefits package, including:
- Competitive salary with annual salary reviews.
- Twice-yearly bonus scheme.
- Flexible working environment.
- 25 days annual leave plus bank holidays.
- Long service holiday rewards.
- Company pension scheme.
- Life assurance.
- Ongoing training and career development.
- Regular social events and a friendly, supportive team culture.
- Modern workplace with excellent staff facilities.
Apply Today
If you're looking to build a long-term career within technical support and want to join a business that genuinely invests in its employees, we'd love to hear from you. Apply today with your CV or call 01733558877 for a confidential conversation.
