At a Glance
- Tasks: Provide top-notch technical support and manage escalated issues in a dynamic environment.
- Company: Join an innovative tech company that values technology and customer service.
- Benefits: Enjoy a competitive salary, ongoing training, and career progression opportunities.
- Other info: Work Monday to Friday with free on-site parking and a supportive team culture.
- Why this job: Make a real impact by supporting critical systems and enhancing customer experiences.
- Qualifications: 3+ years in IT support with strong troubleshooting and communication skills.
The predicted salary is between 30000 - 35000 € per year.
Interaction Recruitment are proud to be working with a well-established and innovative technology-led organisation to recruit an experienced Technical Support Engineer for their expanding team in Peterborough. This is an excellent opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued.
The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level of technical support to both internal teams and external clients.
The Role
This position goes beyond traditional IT support. You'll be responsible for managing escalated technical issues, supporting system performance, and helping customers maximise their use of specialist applications and services. Working closely with internal departments and external stakeholders, you'll combine strong troubleshooting skills with excellent communication and customer management abilities.
Key Responsibilities
- Technical Support & Systems Management
- Deliver 2nd line support for software applications and business systems
- Take ownership of escalated incidents through to resolution
- Investigate recurring technical issues and implement preventative solutions
- Assist with software updates, testing, and feature deployments
- Maintain internal support documentation and knowledge resources
- Monitor system performance and proactively identify risks
- Customer & Technical Account Support
- Act as a technical contact for key customer accounts
- Deliver onboarding and user training sessions
- Provide guidance on best practice system usage
- Monitor customer engagement and support retention initiatives
- Assist in maintaining excellent service delivery standards
- Work collaboratively to improve the customer experience
- Database & Data Support (Desirable)
- Support SQL database maintenance and integrity
- Write and optimise SQL queries for reporting and troubleshooting
- Assist with data audits, backups, and validation checks
- Investigate data discrepancies and support corrective actions
- Support data migration and configuration changes
Skills & Experience Required
- Minimum 3 years' experience within IT, systems, or application support
- Strong knowledge of Windows Server environments and networking fundamentals
- Experience troubleshooting application and system-related issues
- Confident communication skills with the ability to manage customer relationships professionally
- Experience using ticketing/service management systems
- Strong analytical and problem-solving capabilities
- Ability to manage workload independently and prioritise effectively
Desirable Experience
- Office 365
- SharePoint
- Network administration
- SQL/database support
What's on Offer?
- Competitive salary of £30,000 – £35,000 DOE
- Permanent full-time position
- Monday to Friday working hours (09:00 – 17:15)
- Ongoing training and development opportunities
- Career progression within a growing organisation
- Company laptop and mobile phone
- Company pension scheme
- Free on-site parking
- 20 days holiday plus bank holidays
Additional Information
Applicants must be able to reliably commute to Peterborough or plan to relocate prior to starting. A full UK driving licence is preferred. If you feel you have the necessary skillset and experience to step into this IT Support position then please apply, email, or call 01733558877 for a confidential chat.
IT Support Engineer in Peterborough employer: Interaction - Huntingdon
Join a forward-thinking technology-led organisation in Peterborough, where your skills as an IT Support Engineer will be valued in a dynamic and supportive work environment. With a focus on employee growth, you will benefit from ongoing training, career progression opportunities, and a competitive salary, all while enjoying a healthy work-life balance with Monday to Friday hours and generous holiday allowances. This is not just a job; it's a chance to make a meaningful impact in a company that prioritises both technology and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common technical questions related to IT support and practice your answers. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or relevant experience, make sure to highlight them during interviews. Demonstrating your problem-solving abilities and technical knowledge can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience and any relevant projects you've worked on. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for us. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who can think on their feet and come up with effective solutions, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Interaction - Huntingdon
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server environments and networking fundamentals. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Customer Service Skills
This role values customer service just as much as technical skills. Prepare examples of how you've managed customer relationships and resolved issues effectively. Highlight any experience you have with onboarding or training users.
✨Demonstrate Problem-Solving Prowess
Be prepared to tackle some hypothetical technical problems during the interview. Think through your approach to troubleshooting and be ready to explain your thought process clearly. This will showcase your analytical skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
