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- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve performance goals.
- Company: Join a dynamic Contact Centre in St Ives with a supportive culture.
- Benefits: Enjoy a competitive salary, no weekends, 33 days holiday, and private medical.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Make a real impact by developing talent and driving team success.
- Qualifications: Proven experience as a Team Leader in a Contact Centre is essential.
The predicted salary is between 32000 - 32000 £ per year.
Join our fast-paced Contact Centre as a hands-on Team Leader. You'll lead, coach and inspire a team of advisors, driving performance while creating a supportive, high-performing culture.
What you'll do:
- Lead, coach and develop a high-performing team
- Deliver KPIs across service, quality, sales and productivity
- Use data and insight to improve performance and customer outcomes
- Champion quality and continuous improvement
- Own training and development to build team capability
What you'll bring:
- Proven Team Leader experience (essential), ideally in a Contact Centre
- Strong track record of delivering against KPIs
- Excellent coaching, communication and decision-making skills
- A proactive, resilient and solutions-focused mindset
Why join us?
- £32,000+ salary (depending on experience)
- No weekends + 33 days holiday
- Private medical, pension, life assurance
Customer Service Team Leader in Norfolk employer: Interaction - Huntingdon
Contact Detail:
Interaction - Huntingdon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Norfolk
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with their team and customers. This will help you tailor your answers and show that you're a great fit for their supportive, high-performing environment.
✨Tip Number 2
Prepare some solid examples of how you've led teams in the past. Think about specific KPIs you've hit and how you coached your team to success. We want to hear about your hands-on approach and how you inspire others!
✨Tip Number 3
Practice your communication skills! As a Team Leader, you'll need to convey ideas clearly and motivate your team. Try doing mock interviews with friends or family to get comfortable with articulating your thoughts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission of delivering top-notch customer service.
We think you need these skills to ace Customer Service Team Leader in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your proven Team Leader experience and any relevant achievements in a Contact Centre setting.
Showcase Your Coaching Skills: In your application, emphasise your coaching and communication abilities. We want to see how you've inspired teams in the past and how you can bring that same energy to our Customer Service team.
Use Data to Your Advantage: Mention any experience you have with using data to drive performance. We love candidates who can demonstrate a proactive approach to improving customer outcomes through insights.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Interaction - Huntingdon
✨Know Your Numbers
Before the interview, brush up on your KPIs and how you've successfully met or exceeded them in previous roles. Be ready to share specific examples of how you used data to drive performance and improve customer outcomes.
✨Showcase Your Coaching Skills
Prepare to discuss your coaching style and how you've developed team members in the past. Think of a few success stories where your guidance led to improved performance or morale within your team.
✨Emphasise Continuous Improvement
Be ready to talk about how you've championed quality and continuous improvement in your previous roles. Share any initiatives you've led that resulted in better service delivery or enhanced team capabilities.
✨Demonstrate Your Resilience
In a fast-paced environment like a Contact Centre, resilience is key. Prepare to discuss challenges you've faced as a Team Leader and how you've overcome them, showcasing your proactive and solutions-focused mindset.